topic Messaging App seems corrupted. in XPERIA archive

Messaging App seems corrupted.

pdes1 — Tue, 24 Nov 2015 09:02:53 GMT

When I try to open a message from further down the list, the top message opens! I have re-booted severalt times and it clears for a short while then reverts to opening the wrong message.

Is this a known issue?

Thanks

Re: Messaging App seems corrupted.

Christofer — Tue, 24 Nov 2015 09:05:13 GMT

Hi @pdes1,

Try clearing data for the Messages app, Settings > Apps > All > Messages > Clear data, and see if this behaviour still remains.

Re: Messaging App seems corrupted.

pdes1 — Tue, 24 Nov 2015 21:52:48 GMT

Thanks for that, I'll give it a go when I can work out how to save my messages!

Cheers

Re: Messaging App seems corrupted.

Christofer — Wed, 25 Nov 2015 07:51:13 GMT

Clearing data for the Messaging app will not delete any of your messages.

Re: Messaging App seems corrupted.

drx — Sun, 06 Dec 2015 16:36:22 GMT

I have an issue with an SMS App. It always shows at least one unread message, even if I delete all of them. Once I deleted a contact and since that I have this issue. I tried to clear all the data of the messaging app, stopping it and so on, but it didn't help. I don't want to do a master-reset. Now I have to use some other messenger instead, I use Textra, and it has an option to mark all messages as read, but the authentic one does not!

Re: Messaging App seems corrupted.

Christofer — Mon, 07 Dec 2015 15:39:12 GMT

@drx See if this post is of any help to you: http://talk.sonymobile.com/t5/Xperia-C5-Ultra/Strange-behavior-of-sms-counter/m-p/1052693#M133

Re: Messaging App seems corrupted.

drx — Sat, 12 Dec 2015 05:16:18 GMT

The History Eraser did help, thanks.

BTW for those with the same problem.
This app has a separate option to delete locked messages, I don't know was it critical or not, I checked it.

BTW for Sony programmers, when my problem persisted: when I switched from Messaging to another app as default sms app, it stopped showing fake one unread message, and when switched back, the issue was back again.

Re: Messaging App seems corrupted.

Christofer — Mon, 14 Dec 2015 12:42:30 GMT

I'm glad to hear that @drx.
Thanks for letting us know.