topic Complaint on Xperia Z3 in XPERIA archive

Complaint on Xperia Z3

meir6161 — Sat, 05 Sep 2015 00:00:46 GMT

I have to write Complaint about Xperia Z3 to SONY world main center

A lot of problems with the instrument and the services.

What is the address and mail ?

Regards

Meir

Sony XPERIA Z3 Product – Customer support

meir6161 — Wed, 19 Aug 2015 09:39:23 GMT

After buying a new Sony XPERIA Z3 – I have had some problems from the beginning. The first time after a week

I had a problem with the touch screen and waited for 3 weeks for fixing it. After 2 weeks the problem appeared again.

I’d prefer to replace the product by a new one but the SONY agent in Israel refused to replace it.

What can I do to replace the product?

Re: Sony XPERIA Z3 Product – Customer support

Thommo — Wed, 19 Aug 2015 09:47:56 GMT

You'd have to check your consumer laws - if you were in the EU and you had the same problem as you have and that this is the 2nd time then you would be entitled to a pro rata refund or replacement with a refurbished device - NOT new as the device is older than 30 days but as I said this is a EU law so you would have to check your laws or contact Xperia care and see if they can assist you further http://www.sonymobile.com/global-en/support/contact-us/

Re: Complaint on Xperia Z3

Uliwooly — Sat, 05 Sep 2015 00:23:50 GMT

Here you go

http://support.sonymobile.com/global-en/contactUs/

Re: Complaint on Xperia Z3

meir6161 — Sat, 05 Sep 2015 00:37:37 GMT

I have to send Complaint about the center in Israel.

I bought it before 2 month ago and it is impossible to use it.

Thanks

Re: Complaint on Xperia Z3

Uliwooly — Sat, 05 Sep 2015 00:40:38 GMT

@meir6161

I'm sorry to hear that but this is a user based forum.

Re: Complaint on Xperia Z3

goes1964 — Sat, 05 Sep 2015 16:44:59 GMT

Hi folks.
I am in Brazil, where he bought a Xperia Z3. Knocked him down and broke his back. I sent for repair following a recommendation from Sony.
But the cost of repair budget was at 250% of the cost of the phone.
In conclusion, the company does not want you fix a phone rather than buy another.
Cordial greetings and caution notice with Sony Brazil!

===

Oi pessoal.
Estou no Brasil, onde comprei um Xperia Z3. Derrubei-o e quebrou a parte traseira. Enviei para conserto, seguindo orientação da Sony.
Mas o custo de reparação foi orçamento em 250% do custo do telefone.
Em conclusão, a empresa não quer que você conserte um telefone e sim que compre outro.
Saudações cordiais e aviso de cuidado com a Sony Brasil!

Re: Complaint on Xperia Z3

meir6161 — Sat, 05 Sep 2015 23:26:58 GMT

I keep the smartphone very well and all the faults are production problems.

Two month ago I purchased the product and most of the time can not use it.

I invested a lot for buying defense equipment's: screen cover glass, leather instrument cover and protecting back case.

In the last 10 years I hold Motorola and Sumsung smartphones and there was no any problem.