topic Re: Mdr-nc31e or any other device not working anymore in XPERIA archive

Mdr-nc31e or any other device not working anymore

Jack47 — Thu, 30 Jul 2015 18:51:23 GMT

Since a week now, the phone is not detecting my mdr-nc31e or even any other device plugged in the jack. I tried the smart connect thing but nothing. The sound is only coming out from the speakers. Pls help me out guys.

Re: Mdr-nc31e or any other device not working anymore

_alexdon_ — Thu, 30 Jul 2015 18:56:22 GMT

Settings-apps-all,scroll down to smart connect. Clear data. Restart.

Re: Mdr-nc31e or any other device not working anymore

Jack47 — Thu, 30 Jul 2015 18:58:50 GMT

I just did. Still nothing

Re: Mdr-nc31e or any other device not working anymore

_alexdon_ — Thu, 30 Jul 2015 19:06:38 GMT

You should check the 3.5mm input for any dirt,scams etc.

Re: Mdr-nc31e or any other device not working anymore

Jack47 — Thu, 30 Jul 2015 19:37:35 GMT

I checked again just now. It's clean. no dust or dirt.

Re: Mdr-nc31e or any other device not working anymore

_alexdon_ — Thu, 30 Jul 2015 19:47:57 GMT

You can try one more thing: while you are in a call or listening to music,unplug and plug back any headset several times.

If the above does not help,you should stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374#M21

Re: Mdr-nc31e or any other device not working anymore

Jack47 — Thu, 30 Jul 2015 19:59:28 GMT

Still nothing

I experienced some difficulties starting 2 months when plugging my headphones (all types), but they worked.

Last two weeks, i dove with the phone under water. After that, i experienced this issue. But when i did the smart connect thing (a week ago), my MDR-nc31e were detected by the phone, and worked perfectly (but not the other headphones).

But now, all of them are out.

Maybe i should take it to someone from Sony Support. It should be a hardware problem, not a soft one.

Re: Mdr-nc31e or any other device not working anymore

_alexdon_ — Thu, 30 Jul 2015 20:06:12 GMT

Keep us updated.