topic Re: Google Play Remote Install in XPERIA archive

Google Play Remote Install

FelipeSilvestre — Mon, 23 Nov 2015 14:52:00 GMT

Hi,

I bought a C4 last week. I've been trying to use Google Play Remote Install (installing apps via play.google.com from a browser, using the Google account) but i keep getting a message that says "You dont have a registered device". It's weird, since i'm able to download apps from the Google Play app from the phone, and Google Device Manager recognices my device. I tried contacting Google Support, and they couldn't identify the problem, so i started wondering the posibility that there may be some kind of incompatibility with this device in particular.

I tried many "solutions", like cleaning the Google Play app cache, and login out and in again, and neither of them worked. Any of you guys could confirm the fact that remote installation is working with this device?

Re: Google Play Remote Install

Hampus — Mon, 23 Nov 2015 15:23:53 GMT

Hi,

You say that you are able to download apps from Google Play with the phone, but have you downloaded any apps yet?

Re: Google Play Remote Install

FelipeSilvestre — Mon, 23 Nov 2015 15:53:30 GMT

@Hampus wrote:
Hi,

You say that you are able to download apps from Google Play with the phone, but have you downloaded any apps yet?

Yes, I have, but using the Google Play app, from the phone.

I'm used to download the apps via play.google.com, and remote installing them; but i'm having trouble with my new C4.

Re: Google Play Remote Install

Uliwooly — Mon, 23 Nov 2015 18:41:48 GMT

@FelipeSilvestre

Remove the google account from your C4 > restart the phone > add the Gmail account > check again.

Re: Google Play Remote Install

FelipeSilvestre — Mon, 23 Nov 2015 21:35:24 GMT

@uliwooly

I did that, still getting the same message. I also tried restoring to factory, and that didn't work either. I'm confused.
After the restore, when I open the Google Play app in the menu I now have an option that says "My Work Apps" (o something like that I assume, since I'm using it in Spanish) instead of the one that said simply "My apps". Is this normal?

Re: Google Play Remote Install

Hampus — Tue, 24 Nov 2015 08:09:37 GMT

It sounds like your Gmail account is used/connected as Google for Work. As a test, could you remove this Google account from your phone > Restart the phone > Create a new Gmail account (can be done directly in your phone when you add an account) and login to the new account instead > Download an application. You can then go to play.google.com and login to the new account that you've created and see if you can download apps from the browser.

Note that, it can take some minutes before your device appears via the browser.

Re: Google Play Remote Install

FelipeSilvestre — Tue, 01 Dec 2015 00:43:35 GMT

Still no luck.

I guess I wont be remote-downloading apps anymore.

Thanks anyway

Re: Google Play Remote Install

Uliwooly — Wed, 09 Dec 2015 23:58:51 GMT

@FelipeSilvestre

what if you contact Google play store's support?

Re: Google Play Remote Install

amit_rocking87 — Thu, 10 Dec 2015 04:31:40 GMT

are you using same google account on multiple devices ?

Re: Google Play Remote Install

heap1 — Sun, 20 Dec 2015 06:07:10 GMT

I have exactlly the same problem. I can't install apps remotely from my computer because the C4 doesn't show up as one of of my devices at Google Play. Ironically it did show up for a few hours the first day I owned the phone, then it disappeared for good. Also at the Google Play Store on the phone instead of listing My Apps the listing is for my Work Apps.

I have come to the conclusion that this is some kind of issue or bug with the C4, since every other phone I have owned doesn't have this problem. By the way I spent about 3 hours on the phone with someone from Google Play support and they were unable to resolve the problem.

Re: Google Play Remote Install

amit_rocking87 — Wed, 23 Dec 2015 06:15:50 GMT

just Tested on C4 and working fine.

Re: Google Play Remote Install

heap11 — Mon, 28 Dec 2015 06:43:27 GMT

I am curious which model of the C4 you have. I have the non-dual E5306 that I bought from Best Buy. Maybe this problem only exists on certain models of the C4.

Re: Google Play Remote Install

amit_rocking87 — Mon, 28 Dec 2015 14:35:41 GMT

I an using xperia c4 duel

Re: Google Play Remote Install

FelipeSilvestre — Mon, 28 Dec 2015 15:35:06 GMT

Same model here, also bought it from BestBuy .

Re: Google Play Remote Install

heap1 — Mon, 04 Jan 2016 01:21:24 GMT

I tried calling Sony support about the problem. The first person I talked to could've cared less about the issue I raised. He insisted this was a problem with the Play Store and there was nothing Sony could do about it. When I pointed out to him that this was the only android phone that ever had this problem and that the issue was with Sony's implementation of Android on this particular phone he proceeded to hang up on me. I did call back and got someone who promised to bring up the issue with Sony technicians. I hope I am wrong. However, I sincerely doubt that this issue is a priority for Sony. Maybe if the phone is ever updated to marshmallow this problem might be fixed?

After my experience with the abysmal Sony Tech Support, this will probably be the first and last Sony phone I ever buy. It's too bad because Sony used to have a reputation for making decent products.

Re: Google Play Remote Install

heap11 — Sat, 16 Jan 2016 01:51:50 GMT

I have good news! With the latest system update to Lollipop 5.1, the C4 (E5306) is now showing up remotely in the Play Store. Also on the phone itself apps now show up correctly in the Play Store as my apps instead of my work apps.