topic Re: Problem with Facebook messenger in XPERIA archive

Problem with Facebook messenger

Noober — Thu, 01 Oct 2015 07:57:08 GMT

Hi,

I bought my Xperia two months ago. I had no problems since several days.
In fact, for groups conversations, messenger bubbles are totally red, black white or blue.
Normally you have to get people profile photos in the bubble.

I had reset my phones and restore only photos and contacts but the problem is still here.
I don't know where it can come from.

It s not an important problem but I am afraid that it s the beginning of more.

Thanks in advance

Re: Problem with Facebook messenger

Thommo — Thu, 01 Oct 2015 08:11:00 GMT

You may need to contact the developer and forward this as it could be an app issue ie: compatibility

Re: Problem with Facebook messenger

Noober — Thu, 01 Oct 2015 08:27:23 GMT

I thought it wasn't because I have a friend who bought the same phone at the same time and who doesn't have this problem. We have the same version of every thing.

If it is a application problem my friend should have the same issue no?

Re: Problem with Facebook messenger

Qatrium — Thu, 01 Oct 2015 08:43:40 GMT

Try clearing cache fro the app:

- Go to Settings -> Apps -> Messenger -> Force stop, Clear data and restart your phone.

Re: Problem with Facebook messenger

Noober — Thu, 01 Oct 2015 08:53:13 GMT

I have tried but I didn t restart my phone. So I try again, I ll see the result and will tell you.

Thank you,

Re: Problem with Facebook messenger

Noober — Thu, 01 Oct 2015 08:57:03 GMT

No changes...

Re: Problem with Facebook messenger

Qatrium — Thu, 01 Oct 2015 08:59:33 GMT

Can be a glitch in software that may be solved by a software repair, but it will wipe everything from your phone so you'll need to back up your data first. If it's a big issue for you and you want it fixed and you can take the effort to back up and go through the repair process then find how to do it below:

Open PC Companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

Re: Problem with Facebook messenger

Noober — Thu, 01 Oct 2015 09:02:05 GMT

I have reset my phone yesterday and restore datas. Then I have install messenger again. Is it the same ?
If it s not I will follow your idea this evening and will tell you the result.

Ty

Re: Problem with Facebook messenger

Qatrium — Thu, 01 Oct 2015 09:52:22 GMT

Software repair is totally different that factory reset, it includes a complete wipe of internal memory. Generally it yields better results than factory reset.

Re: Problem with Facebook messenger

Noober — Thu, 01 Oct 2015 10:01:55 GMT

OK I will test and tell you the result.
Thanks