topic Problems after system update in XPERIA archive

Problems after system update

sherif_ — Wed, 29 Jul 2015 23:38:22 GMT

After i made the last updates of my z2 from my phone, i cannot use my cellphone or made any call even i canot open my contacts, it always made restart the system, i need help

Re: system updates

Phy — Wed, 29 Jul 2015 23:57:39 GMT

Try repairing your phone with Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: system updates

SophiaW — Thu, 30 Jul 2015 00:01:14 GMT

Hi sherif_, welcome to the community!

If you can unlock the screen of your device you can back up your data, just open PC Companion and click Start under Backup & Restore and follow the on-screen instructions.

Running the repair:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Best of luck, keep us updated.

Re: system updates

NirmalSitaldin9 — Thu, 30 Jul 2015 19:14:12 GMT

Was the software update this version? (v. 23.4.A.0.546)