https://community.sony.com.mk/t5/xperia-archive/sony-turkey-does-not-help-me/m-p/3434078#M510344 <P>In june, i bought Sony Xperia Compact Z3 with 2 year guarantee. I just used it for 28 days then it came out with vibration problem. &nbsp;It was vibrating everytime even while it was closed and on call. I sent it to your company to start the guarantee process, they said me it is production fault and will be changed with a new one. &nbsp;Legal time limit for this process is 20 work days normally. And now it’s the 62TH DAY. Noone sent me a new phone yet and also i am paying for phone line company for their service which i am not able to use because of your unlegal process time for guarantee. &nbsp;If you won’t recompense the damage that you cause, i will appeal to court of consumer rights and make a representation to a legal authority about your company. As a retribution for the time you delay the legal time limit; i want you to send me a Sony Xperia Compact Z5 not Z3 and do it in one week worst case. Otherwise i will appeal to court of consumer rights anyway. Thanks for your attention.&#11;&#11;Hür Tuna.</P><P><SPAN>&nbsp;</SPAN></P> Wed, 30 Sep 2015 20:54:13 GMT Tht 2015-09-30T20:54:13Z https://community.sony.com.mk/t5/xperia-archive/sony-turkey-does-not-help-me/m-p/3434078#M510344 <P>In june, i bought Sony Xperia Compact Z3 with 2 year guarantee. I just used it for 28 days then it came out with vibration problem. &nbsp;It was vibrating everytime even while it was closed and on call. I sent it to your company to start the guarantee process, they said me it is production fault and will be changed with a new one. &nbsp;Legal time limit for this process is 20 work days normally. And now it’s the 62TH DAY. Noone sent me a new phone yet and also i am paying for phone line company for their service which i am not able to use because of your unlegal process time for guarantee. &nbsp;If you won’t recompense the damage that you cause, i will appeal to court of consumer rights and make a representation to a legal authority about your company. As a retribution for the time you delay the legal time limit; i want you to send me a Sony Xperia Compact Z5 not Z3 and do it in one week worst case. Otherwise i will appeal to court of consumer rights anyway. Thanks for your attention.&#11;&#11;Hür Tuna.</P><P><SPAN>&nbsp;</SPAN></P> Wed, 30 Sep 2015 20:54:13 GMT https://community.sony.com.mk/t5/xperia-archive/sony-turkey-does-not-help-me/m-p/3434078#M510344 Tht 2015-09-30T20:54:13Z