topic Re: Phone lock in XPERIA archive

Phone lock

Menna1 — Wed, 29 Jul 2015 16:38:42 GMT

Please i neee help i forgot my pattern password

Re: Phone lock

_alexdon_ — Wed, 29 Jul 2015 17:06:25 GMT

See this:

/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

If that does not help,you need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Phone lock

Jake-SonyXperia — Thu, 30 Jul 2015 06:12:14 GMT

Hi Menna1,

Welcome to the community,

In case you are using a Mac computer, I suggest following the below instructions.

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Let us know how you get on.