topic Re: Z3C Inconsistent Auto Rotate in XPERIA archive

Z3C Inconsistent Auto Rotate

Void_Incarnate — Fri, 23 Oct 2015 04:30:18 GMT

Hi,

I've had my Z3c for just under two weeks, and loving it, but suddenly the auto-rotate is not working consistently.

The phone will instantly auto-rotate in landscape I rotate it so the power button is facing the ground, but fails to rotate into portrait mode or if I have it rotated so the power button is facing the sky. Sometimes shaking the phone will place it in the correct orientation, but not always. The phone also used to automatically rotate if I docked it with the magnetic charging dock, but now does so very inconsistently.

I've tried booting it in safe mode, and the problem persists.

Phone: Z3 Compact (D5803)

OS: Android 5.1.1

Should I send it in for service/repair, or is there something else I should try first?

Many thanks,

Steven.

Re: Z3C Inconsistent Auto Rotate

Rickard — Fri, 23 Oct 2015 06:40:42 GMT

Sorry to hear that.

I don't think it should be able to cause this but go to Settings -> Display -> Screen rotation and check if "Smart screen rotation" is on. If so, try turning it off.

Re: Z3C Inconsistent Auto Rotate

Void_Incarnate — Fri, 23 Oct 2015 15:01:31 GMT

Thanks Rickard,

Thank you for the suggestion about smart screen rotation. I had tried toggling it on and off previously to see if it made a difference, and it doesn't.

I've also tested the auto-rotation in various apps, and also using the simple hom screen instead of the xperia home screen; the phone still prefers to rotate when held in upside down landscape rather than any other configuration.

I'm thinking the position sensors either need calibration or are busted.

Re: Z3C Inconsistent Auto Rotate

Void_Incarnate — Fri, 23 Oct 2015 15:21:55 GMT

OK, just got off the, uh, window with Sony chat Support.

Steps they suggested I try:

1. Toggle Auto-rotate on/off and do a force shutdown (using force shutdown button next to sim card) - didn't work

2. Perform a PC Software repair - going to try this after work.

Wish me luck!

Re: Z3C Inconsistent Auto Rotate

Void_Incarnate — Fri, 23 Oct 2015 17:27:06 GMT

Tried the *#*#7378423#*#* secret menu to check out the gyroscope and accelerometer.

Gyroscope is working fine.

Accelerometer works too, but seems to be biased to lower left hand corner in portrait mode.

Not sure if this is the problem, as orientating the phone to give pure "down" vector doesn't trigger auto-rotation reliably, either.

Re: Z3C Inconsistent Auto Rotate

Uliwooly — Fri, 23 Oct 2015 18:11:25 GMT

@Void_Incarnate

What was the outcome after PCC?

Re: Z3C Inconsistent Auto Rotate

Void_Incarnate — Fri, 23 Oct 2015 19:34:56 GMT

At work, so can't test PC reset.

Will try it when I get home from work.

Re: Z3C Inconsistent Auto Rotate

Void_Incarnate — Fri, 23 Oct 2015 23:34:10 GMT

OK, just completed PC system reset.

Not real change, sadly.

The diagnostics and secret menu all show the accelerometers and gyroscope are working, I think my issue could be fixed if only there were some way to calibrate the sensors.

Re: Z3C Inconsistent Auto Rotate

Uliwooly — Sat, 24 Oct 2015 01:36:28 GMT

@Void_Incarnate

Contact your Local support ASAP

Re: Z3C Inconsistent Auto Rotate

Void_Incarnate — Sat, 24 Oct 2015 02:42:31 GMT

Thanks for the tip uliwooly.

I have contacted technical support, and they are sending me RMA instructions.

Fingers crossed.

Re: Z3C Inconsistent Auto Rotate

Uliwooly — Sat, 24 Oct 2015 04:46:01 GMT

@Void_Incarnate

Great, keep us updated.

Re: Z3C Inconsistent Auto Rotate

dg26 — Sat, 24 Oct 2015 18:37:56 GMT

My wife's z3 compact doesn't rotate, after taking a pic then viewing it! She has to turn it a few times then it works. Its ever since the update. 200.
I own the z3 compact too but I've not had this problem on mine. Mine is black from carphone warehouse n wife's is white from three

Re: Z3C Inconsistent Auto Rotate

Void_Incarnate — Tue, 10 Nov 2015 04:39:33 GMT

Received phone back from sony repair center after RMA. Process was quite speedy, it took about a week after they received it before I got it back in my hands. Repair paperwork says they replaced the PBA (printed board assembly) and the battery.

The autorotation has been fixed; unfortunately, phone shipped back with Android 4.4.4 and all the google apps missing (chrome, play store, gmail, google+, maps), going to have to do a little research to figure out how to restore them (manually installing a Google Store apk didn't seem to work; the program would install, but not run).

Re: Z3C Inconsistent Auto Rotate

Uliwooly — Wed, 09 Dec 2015 00:51:42 GMT

@Void_Incarnate

Glad to hear that you got it back