topic Re: Touch screen problem xperia Z3 in XPERIA archive

Touch screen problem xperia Z3

AndyJMadrid28 — Fri, 20 Nov 2015 01:58:01 GMT

I have some strange problems with touch buttons. When im press "home" button or the other three buttons nothing happends, Also in some fullscreen apps i'm unable to pull out touch buttons. Who met such problem, or know how to fix it? I need help please

Re: Touch screen problem xperia Z3

Uliwooly — Fri, 20 Nov 2015 02:17:48 GMT

@AndyJMadrid28

Does your phone has a protective case and/or film? if it does, remove it/them

also, settings > apps > all > diagnostics > test > test touchscreen

Re: Touch screen problem xperia Z3

Jake-SonyXperia — Fri, 20 Nov 2015 05:26:42 GMT

Hi AndyJMadrid28,

Welcome to the community,

Are the menu buttons always unusable or is this completely random?

Re: Touch screen problem xperia Z3

AndyJMadrid28 — Fri, 20 Nov 2015 13:20:03 GMT

It is totally random. last nigh my phone was ok, but at morning my phone just doesn't work.

Re: Touch screen problem xperia Z3

AndyJMadrid28 — Fri, 20 Nov 2015 13:26:51 GMT

I already try that. but doestn't work. The test was ok but I couldn't leave the test because the button to return doesn't work. So I had to turn off my phone.

Re: Touch screen problem xperia Z3

Uliwooly — Sat, 21 Nov 2015 02:31:59 GMT

@AndyJMadrid28

Repair it with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Touch screen problem xperia Z3

Jake-SonyXperia — Mon, 23 Nov 2015 00:05:00 GMT

If you are unaware on how the software repair is done, please follow the link below.

Software repair PC/MAC

Re: Touch screen problem xperia Z3

RaulP-G — Tue, 24 Nov 2015 10:20:51 GMT

I sent you some links containing some help for you, but the whole message was deleted as it was Spanish links... I dont know if you read them, otherwise I can send them to you in private.

Regards

Re: Touch screen problem xperia Z3

AndyJMadrid28 — Wed, 25 Nov 2015 17:33:45 GMT

yes, please

Re: Touch screen problem xperia Z3

RaulP-G — Thu, 26 Nov 2015 08:23:18 GMT

Private message sent,

I hope the moderation will not delete private messages between Spanish people.

Regards