topic Re: Video issues with Snapchat, Instagram and Periscope. in XPERIA archive

Video issues with Snapchat, Instagram and Periscope.

CTSG — Mon, 31 Aug 2015 11:39:15 GMT

Hello,

Everytime I'm trying to record a video using Snapchat, Instagram or Periscope, the following happens:

My video is cropped to square resolution, rotated 90 degrees and stretched to fill the screen.

Screenshot from preview:

https://www.dropbox.com/s/flnthix71svjx37/Screenshot_2015-08-28-14-15-43.png

Screenshot after video is processed:

https://www.dropbox.com/s/ob0x9m25wr7n84f/Screenshot_2015-08-28-14-15-33.png

Disabling auto-rotation doesn't help. My device and mentioned apps are up to date.

Looking forward to see your solutions. Thanks!

Regards,

Kamil

Re: Video issues with Snapchat, Instagram and Periscope.

Uliwooly — Mon, 31 Aug 2015 14:40:04 GMT

@CTSG

You need to contact the app developers regarding this issue.

Re: Video issues with Snapchat, Instagram and Periscope.

CTSG — Mon, 31 Aug 2015 14:54:12 GMT

You need to contact the app developers regarding this issue.

And I did. But Snapchat, Instagram and Periscope are all huge apps, and since they all have the same issue, I thought maybe there's something wrong with the device itself.

Re: Video issues with Snapchat, Instagram and Periscope.

Uliwooly — Mon, 31 Aug 2015 14:59:52 GMT

@CTSG

If you can record videos with the regular camera and you don't experience the same then it is an app issue.