Z3 waterproof fail

Pumbamunich — Mon, 31 Aug 2015 10:50:20 GMT

Bought a sony xperia z3 a month ago... all seals always tightly closed. One time underwater usage (very shallow for less than a minute) and wifi isnt working anymore. Sent to support to be given a generic answer that it's not covered by warranty and i either pay 15 euro to have it sent back or pay another 400 euro to get a replacement. .. any ideas on workaround? Sounds quite unfair honestly

Re: Z3 waterproof fail

Hampus — Mon, 31 Aug 2015 13:56:23 GMT

Hi,

I'm sorry to hear that. As far as I can see, you have been in contact with your local support team which have given you the information that your phone passes the vacuum test which the service center has performed. This shows that the phone has no leakage when the caps are closed.

Unfortunately, I do not think there are any workaround if the phone is water damaged since the service center should replace the phone instead of repairing it.

But you would do best by raising this with your local support team for further information since repairs are handled at a local level:
http://support.sonymobile.com/global-en/contactUs/

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Z3 waterproof fail

Re: Z3 waterproof fail