topic help me pleas in XPERIA archive

help me pleas

saeed3 — Sat, 29 Aug 2015 18:39:26 GMT

My problem:
I suddenly froze screen Make a restart of the device By pressing the yellow button at the back After the device is shaken three times It prepared a device driver from the main operating button The device starts to boot process Then the word SONY show After that show the word android After this animated start screen But it immediately freezes Then the device returns to repeat the same steps Without interest

Re: help me pleas

Thommo — Sat, 29 Aug 2015 19:25:52 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: help me pleas

saeed3 — Sat, 29 Aug 2015 19:29:11 GMT

Thanks very much
I'm going to experiment