topic Re: Z1 Self Cracking Screen in XPERIA archive

Z1 Self Cracking Screen

danbarney — Sun, 26 Jul 2015 13:09:34 GMT

As others have found, the Xperia Z1 has the same self cracking screen issue as the previous Z handset.

Mine decided it was time to go while charging stationary on my desk at work. Looking online I noticed there were others with the same issues who had sent their device to Sony for repair.

Unfortunately Sony do not want to acknowledge the blatant problems with any of their products and have therefore decided that my warranty does not cover the damage. The repair centre have quoted around £122 to replace the screen or £20 to post it back which is absurd!

Has anyone else had any success dealing with the support team? It's becoming increasingly frustrating speaking to someone reading from a script!

Re: Z1 Self Cracking Screen

Qatrium — Sun, 26 Jul 2015 14:13:50 GMT

I think they judged on the looks of this crack, it has an obvious impact point so they should have concluded that it was dropped/hit at this point.

Re: Z1 Self Cracking Screen

danbarney — Sun, 26 Jul 2015 14:48:45 GMT

See that's the thing, that's what the conclusion is. I guess there's no way I could prove how the damage occurred by itself.

Re: Z1 Self Cracking Screen

Uliwooly — Sun, 26 Jul 2015 15:44:23 GMT

@danbarney

I agree with @Quester you can see the point of impact, if it wasn't neither hit nor dropped, then it could be that you sat on it? or something fell on it?

Re: Z1 Self Cracking Screen

danbarney — Sun, 26 Jul 2015 17:34:24 GMT

Totally agree with you guys about it looking like it's been dropped etc. Just wish I had evidence to back up the handset causing the damage itself. Guess it's time to pay the £20 and get my device back.

Self Cracking Screen Z1S

Edwardswur — Thu, 06 Aug 2015 21:31:06 GMT

I recently (7 days ago) purchased a "Certified Pre-Owned" Xperia Z1S. After having the phone for 3 days the phone, without contact, developed a single hairline crack. Sony is aware of the issue of overheating of the phone causing a hairline crack and has previous supplied T-Mobile with documentation regarding the Xperia Z (https://support.t-mobile.com/docs/DOC-10500).

The issue I am having: Sony would replace the phone, because of this known issue (http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony-responds/), if for not the fact the phone is "Pre-Owned. Per Sony: there no manufacture warranty on "Pre-Owned" phones.

A manager with T-Mobile (Nick A. from Springfield MO) acknowledged that the Xperia Z has a replacement policy, but they have not received any documentation for the Xperia Z1S having the issue. I requested that Nick A. initiate contact with Sony to resolve, be was informed he was not able.

I am asking that Sony take a proactive position and contact T-Mobile and document, the Xperia Z1, also has a self-cracking screen issue.

Please forward documentation to the CEO:

john.legere@t-mobile.com

Re: Self Cracking Screen Z1S

Thommo — Thu, 06 Aug 2015 21:45:31 GMT

This is a user led forum so you would need to contact Xperia care about this - http://www.sonymobile.com/global-en/support/contact-us/

Re: Self Cracking Screen Z1S

Uliwooly — Fri, 07 Aug 2015 01:09:06 GMT

@Edwardswur

Please don't create duplicate posts, thank you.