topic Re: Poor Customer Service in XPERIA archive

Poor Customer Service

Cw1964 — Tue, 25 Aug 2015 11:40:17 GMT

Hi
Being a die hard fan of Spny products for ages for self usage and my nature of job being as such that I buy a lot of electronics for clients
Till date have always bought only Sony products.
My last experience with Sony service centre in Ludhiana I will never ever buy and recommend any Sony product . I had given a Z 3 mobile phone for repairs in earlyAugest It took me 2 hours first to get my turn to hand over the phone as there was only one guy attending to clients. Till date I have not received the phone back which is not to be fixed as I had refused the estimate as it was too high. I rather buy a new phone. Frosted over the services I gave the service slip to the manager in service centre to keep the phone as a gift from my side as I would not like to see a Sony product in my hand because of such poor service. Sad though but very very poor experience. Never expected this from Sony. I will go back to IPhone

Re: Poor Customer Service

Thommo — Tue, 25 Aug 2015 12:24:55 GMT

As this is a user based forum we are unable to to help in matters regarding warranty and repairs so the only advice I'm able to offer in situations like this is to contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Poor Customer Service

Cw1964 — Tue, 25 Aug 2015 16:57:22 GMT

Well thanks for getting back .
I have lost all faith in Sony.
Don't expect any reply .
It's ok ... Thanks

Re: Poor Customer Service

JakeSully — Wed, 26 Aug 2015 20:46:24 GMT

some countries have bad support that i have noitced 😕 which needs to be corrected since in sweden it's execelt support no problems at all