topic Re: Snapchat camera freezes in XPERIA archive

Snapchat camera freezes

will93 — Mon, 28 Sep 2015 17:11:58 GMT

Snapchat freezes when I am taking a video in dark conditions or when I pan the camera too quickly. If I take a video slowly and steadily in a bright environment then it is okay. Otherwise the app will just freeze and the only way to get it working again is by restarting the phone. Anyone having the same issue? I've been through several updates on the app but it seems all the updates never fixed the problem so maybe I thought it is the phone's problem? Thanks.

Re: Snapchat camera freezes

xavinux — Mon, 28 Sep 2015 17:29:10 GMT

Hi @will93

You can try clearing the camera app data. From your Home screen:

1. Tap the Application screen icon.

2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app.
5. Tap Force stop -> Clear data.
6. Restart the phone.

Re: Snapchat camera freezes

will93 — Mon, 28 Sep 2015 17:34:23 GMT

I've tried that. Still not the solution 😕

Re: Snapchat camera freezes

xavinux — Mon, 28 Sep 2015 17:40:51 GMT

Hi @will93

Try boot your device into safe mode as explained here and check if this issue persists, because could be a third party application that is causing this problem.

Re: Snapchat camera freezes

will93 — Mon, 28 Sep 2015 17:48:08 GMT

Yo mate. If I boot into safe mode that means I won't be able to use any third party apps like snapchat. So that ain't gonna work lol.

Re: Snapchat camera freezes

xavinux — Mon, 28 Sep 2015 17:55:29 GMT

Hi @will93

Yes Sir, I know, boot into safe mode in this case was only suggested to discard a problem with your device.

Re: Snapchat camera freezes

will93 — Mon, 28 Sep 2015 17:58:00 GMT

Oh 😛 did it already. Still the same.

Re: Snapchat camera freezes

xavinux — Mon, 28 Sep 2015 18:08:01 GMT

Hi @will93

Does your device works correctly in safe mode without running Snapchat app ?

Re: Snapchat camera freezes

will93 — Mon, 28 Sep 2015 18:12:39 GMT

Yes sir it does

Re: Snapchat camera freezes

xavinux — Mon, 28 Sep 2015 18:28:13 GMT

Hi @will93

I suggest report this issue to the app developer.

Re: Snapchat camera freezes

Alita2310 — Fri, 08 Jan 2016 22:44:02 GMT

Could you fix it? I have the same issue with my M5 and i dont know how to fix it

Re: Snapchat camera freezes

will93 — Sat, 09 Jan 2016 14:05:03 GMT

So far the problem still isn't fixed despite snapchat releasing a few updates already. I feel like this problem is somehow exclusive to mediatek processors. I heard the c5 has the same issue too and now you mention the m5 as well which uses mediatek.

Re: Snapchat camera freezes

tom96 — Sat, 23 Jan 2016 19:41:11 GMT

@will93II would like to know what you did to solve the problem. It means a great help for me thanks

Re: Snapchat camera freezes

will93 — Sat, 23 Jan 2016 22:10:39 GMT

Hey guys! There is a solution. Update to android 5.1 that was recently released by Sony. It worked for me. I can now take videos!

Re: Snapchat camera freezes

tom96 — Sat, 23 Jan 2016 22:49:28 GMT

That's incredible , but I have a question that the Sony model you are and when 
I arrived the Android update , I still do not get me greetings from peru

Re: Snapchat camera freezes

will93 — Sat, 23 Jan 2016 23:01:42 GMT

The model I'm using is E5333. I got the update last week. I'm not sure when your country Peru will get the update.

Re: Snapchat camera freezes

tom96 — Sat, 23 Jan 2016 23:06:08 GMT

Thanks for the help, I can only wait for the update android to enjoy my chat snap, thanks greetings

Z3 Blocked

AqibMalik — Fri, 07 Oct 2016 17:38:04 GMT

Hello, My Xperia Z3 Is Country locked and i should to do unlock my experia Xperia Z3 but its shows my Xperia z3 is blocked plz tell me when did i got to unblock my blocked Xperia Z3

Re: Z3 Blocked

Uliwooly — Fri, 07 Oct 2016 17:59:18 GMT

You have to either contact your carrier/network to request the code or buy it online, Sony doesn't provide such codes