topic Re: Strange microphone volume problem in XPERIA archive

Strange microphone volume problem

shoveit — Fri, 16 Oct 2015 19:03:47 GMT

Hi all! The problem is when I send a voice message in Messenger or Viber and then check the recording, my voice is very low compared to the other party. I just checked the same voice clips in facebook on my pc and it's the same, my voice is very low and muffle and my friend's voice is rich and with higher volume. Now the best part, when we check the same recordings on my friend's phone my voice is reach and with high volume everything seems ok. The same situation with Viber. When I make a regular call or call via Messenger or Viber the other party always hears me good no problems with this. Now I just tried to record my voice in the default Notes app and when i review it is very muffle and low even on the highest media volume and the whole situation seem very strange to me.
Can someone help with this one. I'm with Lollipop update and yesterday I did the phone repair in PCC just because of this issue but it doesn't helped at all. Also tried with Safe Mode boot with no success.

Re: Strange microphone volume problem

Uliwooly — Fri, 16 Oct 2015 19:38:36 GMT

@shoveit

Do you have anything blocking the mic?

Re: Strange microphone volume problem

shoveit — Fri, 16 Oct 2015 20:11:42 GMT

No, I'm not useing any type of cover with the handset. It's not like something blocking the mic, because in regular calls the other party hears me well, also my voice clips on the other party's handset are loud and rich. It's like a friend send me a voice clip on Viber (Messenger) and I'm turning back with voice clip of my own. If you compare both clips on my phone, mine record is very hard to hear, my friend's record sound just fine. If you compare the same clips on my friend's phone both sound fine and even in volume.

Re: Strange microphone volume problem

Uliwooly — Fri, 16 Oct 2015 20:22:05 GMT

@shoveit

what if you record with the regular camera?

Re: Strange microphone volume problem

shoveit — Fri, 16 Oct 2015 20:51:01 GMT

The sound in the videos captured with the regular camera is just fine

Re: Strange microphone volume problem

Uliwooly — Fri, 16 Oct 2015 21:07:35 GMT

@shoveit

so it's a third party app issue.

Re: Strange microphone volume problem

shoveit — Fri, 16 Oct 2015 21:17:26 GMT

Just after repairing my device with PCC I test it with Diagnostic Tool without any apps installed and it was quiet also, both Normal and Safe Mode

Re: Strange microphone volume problem

Phy — Sat, 17 Oct 2015 06:09:16 GMT

You should try and Contact Sony Xperia support and see if they can be of assistance.
http://support.sonymobile.com/global-en/contactUs/