topic Re: Problem On battery And Charging in XPERIA archive

Problem On battery And Charging

alixo — Fri, 24 Jul 2015 05:10:56 GMT

English

Hi I Have Problem in my Xperia Z2 Phone.

wednesday I went to Park And My Sellphone On Direct SunLight .

When I wanted to use it phone was off.

and I turned On it.

when I turned it on , phone Charge is 50% and didnt charge and didnt step Down .

now the battery finish and dont charge and dont turn on.

when I Leave the phone on charge this picture Coming and Going.

Re: Problem On battery And Charging

SophiaW — Fri, 24 Jul 2015 05:38:53 GMT

Hi alixo, welcome to the community!

You could try running a software repair on the device to see if that gets the phone going again. Please note if you can't power the phone on or unlock the screen then all data will be lost.

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

I do hope this helps, let us know how it goes.

Re: Problem On battery And Charging

alixo — Fri, 24 Jul 2015 08:24:27 GMT

I Connect my Phone to USB But the phone now isnt connect to pc .

I Said this My Phone isnt Run.

My Data isnt important please give me a suggest to repair Xperia .

Do you want to see the film of problem ?

-------------Update--------------

https://youtu.be/1VwgEN2XFg4

Re: Problem On battery And Charging

Samuel1 — Fri, 24 Jul 2015 09:20:18 GMT

If you cannot repair the phone software you should send the phone in to a service center for repair. Contact your local Xperia support for more information. See my signature for contact info.

Re: Problem On battery And Charging

alixo — Fri, 24 Jul 2015 09:43:30 GMT

Dear I know that but I Bought this phone less than 3 weeks .

Its a weakness of a Top Brand .

My Problem isnt Single , Its Multyplex problem.

I went to Warranty and their Said Its Out Of Warranty and its your problem.

please You Say . What Can I Do ?

I Paid Much Money to bought this now I should Pay more Money To Service , It isnt equity.