topic Re: Camera and sound issue in XPERIA archive

Camera and sound issue

Annali — Fri, 25 Sep 2015 19:07:37 GMT

My Z3 Compact's camera is acting up. It does not want to rotate from portrait to landscape, it only operates in landscape.

I read some of the other solutions and tried it but all that is left is rapair device and i am hesitant due to the fact that i will lose all my info om my phone.

the sound problem that i am having is that the device does not play the music proberly through the aux cable.

please can you assist with this

Re: Camera and sound issue

xavinux — Fri, 25 Sep 2015 19:12:34 GMT

Hi @Annali

Please, try boot your device into safe mode to check if this issue persists:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If everything works ok in this mode, a third party app is generating this issue, but if the problem was not solved, I suggest you to first run a backup of the device information to prevent losing information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

In PC Companion you press start on Support Zone -> Start on Update the phone/tablet software -> Repair phone/tablet (the blue
clickable link in the message) -> Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

If it's not possible to perform this software repair, you could check the following FAQ topic regarding USB connection problems:

/t5/FAQ/USB-connection-problems/m-p/348074

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,

Re: Camera and sound issue

Annali — Fri, 25 Sep 2015 19:24:28 GMT

i started my phone in save mode and the camera had the same issue.

I have made backups of my phone by i am very nervous and not really prepared to whipe all the info from my phone. this is not a solution, it will only create more problems for me.

Re: Camera and sound issue

Qatrium — Fri, 25 Sep 2015 19:40:45 GMT

Did you try to clear Camera cache?

- Go to Settings -> Apps -> All -> Camera -> Clear data and restart your phone.

Re: Camera and sound issue

Annali — Fri, 25 Sep 2015 19:50:40 GMT

i have tried it before and now again and it is not working.