topic Re: Z1 compact wont turn on in XPERIA archive

Z1 compact wont turn on

LordSnow — Thu, 23 Jul 2015 16:25:05 GMT

Got the phone yesterday. The first thing i did was to connect the charger. When fully charged i turned it on. At first it worked all fine, then it shuts down and reboots with more and more rapid loops. I gave up and let it rest till this morning. Now it wont even react. not a single light when i put in the charger. No reaction what so ever when i press the power on/off button. what do I do now? send it back and demand a new phone?

Re: Z1 compact wont turn on

Uliwooly — Thu, 23 Jul 2015 19:32:03 GMT

@LordSnow

connect the phone to a wall charger > press and hold power & volume up for 15 seconds > let it charge for 2-3 hours > repair it with PCC

also do that w/o the SIM and SD cards

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z1 compact wont turn on

Phy — Thu, 23 Jul 2015 19:33:53 GMT

Try to Contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: Z1 compact wont turn on

SophiaW — Fri, 24 Jul 2015 03:20:02 GMT

Hi LordSnow, welcome to the community!

Follow @Uliwooly's suggestion and if that doesn't work I would suggest taking the phone back to the place of purchase asap.

Re: Z1 compact wont turn on

LordSnow — Fri, 24 Jul 2015 14:15:11 GMT

The red charging light came on when i tried to charge it now. I'll let it charge a couple of hours now then. Crossing my fingers that it'll work out now.

Re: Z1 compact wont turn on

LordSnow — Sat, 25 Jul 2015 14:51:45 GMT

Didn't work out. Got to send it back then...

Still shutting down...

Re: Z1 compact wont turn on

SophiaW — Mon, 27 Jul 2015 00:08:53 GMT

Hi LordSnow, the LED light coming on is a good sign and the software repair is likely to work if it is on. You could try again, otherwise best of luck with speaking to the retailer.