topic Re: M4 Aqua Touch Problem in XPERIA archive

M4 Aqua Touch Problem

MJ92 — Wed, 11 Nov 2015 20:01:07 GMT

I just recently bought this phone, and the thing thats going on my nerves is that it has touch problems. Touch lags sometimes, it freezes, and presses random stuff on screen. Any solution to this problem? Thanks

Re: M4 Aqua Touch Problem

Uliwooly — Wed, 11 Nov 2015 20:04:41 GMT

@MJ92

Does your phone has a protective case and/or film?

does it has glove mode on?

Re: M4 Aqua Touch Problem

Phy — Wed, 11 Nov 2015 20:05:10 GMT

Do you experience the same while on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: M4 Aqua Touch Problem

MJ92 — Wed, 11 Nov 2015 20:09:00 GMT

It has protective case, no film, nothing on screen and the glove mode is off. This happens around 10 times pre day in every app, it even sometimes has problem with moving icons almost always or drawing the pattern lock...

Re: M4 Aqua Touch Problem

Christofer — Thu, 12 Nov 2015 08:16:06 GMT

Hi @MJ92,

I'm sorry to hear this.

How does the touch work if you test it in Diagnostics?
You can find Diagnotics if you go to Settings > About phone > Diagnotics.

Re: M4 Aqua Touch Problem

MJ92 — Thu, 12 Nov 2015 10:23:43 GMT

Well it works well, it passed test. I run phone in safe mode, but problem still happens.

Re: M4 Aqua Touch Problem

Christofer — Thu, 12 Nov 2015 10:53:56 GMT

In that case I suggest that you perform a software repair using PC Companion of your phone.

Re: M4 Aqua Touch Problem

MJ92 — Sat, 21 Nov 2015 15:24:33 GMT

I have tryed software repair, it didnt help. Any other suggestion?

Re: M4 Aqua Touch Problem

Christofer — Mon, 23 Nov 2015 07:42:00 GMT

I then suggest that you see if you can have your phone examined at one our authorised service centers. Contact your Local support for more information.