topic Re: Front camera not working in XPERIA archive

Front camera not working

12321 — Thu, 24 Sep 2015 16:56:14 GMT

Xperia z

Re: Front camera not working

xavinux — Thu, 24 Sep 2015 17:50:31 GMT

Hi @12321

Go to Settings -> Apps -> All -> Camera -> Clear data and restart your device.

If this doesn´t help, try boot your device into safe mode and check if this issue persits:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,

Re: Front camera not working

SophiaW — Fri, 25 Sep 2015 01:17:22 GMT

Hi 12321,

Follow @xavinux's advice if clearing the data didn't help.

If the issue was not present in Safe Mode, that indicates a third party app is causing the issue. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. If this doesn't help or you have found that the issue was still present in Safe Mode - you will need to run a software repair on the handset.

Re: Front camera not working

12321 — Fri, 25 Sep 2015 14:45:37 GMT

I still have problem I tried safe mode working, uninstall all app (factory reset) and app-camera cache clear but still not shown a icon of front camera not working. Then what is software repair how I do?

Re: Front camera not working

xavinux — Fri, 25 Sep 2015 14:50:30 GMT

Hi @12321

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

In PC Companion you press start on Support Zone -> Start on Update the phone/tablet software -> Repair phone/tablet (the blue
clickable link in the message) -> Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

If it's not possible to perform this software repair, you could check the following FAQ topic regarding USB connection problems:

/t5/FAQ/USB-connection-problems/m-p/348074

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,