topic Re: Speaker problem on z5 in XPERIA archive

Speaker problem on z5

Bones1 — Wed, 11 Nov 2015 10:32:57 GMT

My phone rings, gets message notifications etc all normally. The problem I have is when I watch videos or want listen to music and play games etc, I get no sound unless I use headphones. Can you help me please.

Re: Speaker problem on z5

Christofer — Wed, 11 Nov 2015 10:54:57 GMT

Hi @Bones1,

How strange. Do you hear anything if you increase/decrease the media volume, Settings > Sound & notification, when you don't have a headset connected to your phone?

Re: Speaker problem on z5

Bones1 — Wed, 11 Nov 2015 11:08:29 GMT

No. No sound apart from ring tones, messages and alarm. Just no sound for music, videos and games unless I use headphones.

Re: Speaker problem on z5

Christofer — Wed, 11 Nov 2015 14:48:58 GMT

Is it the same if you restart your phone into safe mode as well?

Re: Speaker problem on z5

Abdulhalim1 — Fri, 26 Feb 2016 22:02:16 GMT

I faced the same problem,I changed my Z5 premium phone and the new one have the same problems with playing videos, thete is no sound without headphones.Can u help me

Re: Speaker problem on z5

Christofer — Mon, 29 Feb 2016 16:30:43 GMT

@Abdulhalim That is odd. Have you tested in safe mode as well? Do you use the pre-installed Video app or are you using another one to watch video?