topic Xperia M2 Problems in XPERIA archive

Xperia M2 Problems

Sofia29120 — Wed, 22 Jul 2015 20:21:33 GMT

For some time now my M2 will freeze and I get a "warning message" saying something along the lines of "process.com.android has stopped working" what is the problem and how do I fix it because it keeps happening when people phone me and it makes my signal vanish and the phone will continue to ring but I can no longer answer the call and have to turn phone off and on again. Really getting on my nerves now I have had the phone for a year now but the problem has been happening for probably more than half of that time someone please help me. Thankyou.

Re: Xperia M2 Problems

_alexdon_ — Wed, 22 Jul 2015 20:36:40 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Xperia M2 Problems

SophiaW — Wed, 22 Jul 2015 23:32:45 GMT

Hi soph1988, welcome to the community!

Follow @Alexdons advice and if it doesn't work then contact Sony Xperia Customer Care in your region as your phone may need to be assessed by a technician.