topic Re: New and proud owner of Z5 in XPERIA archive

Z5 top speaker louder

JP93 — Wed, 14 Oct 2015 10:42:02 GMT

I just received my Z5 and noticed that my top speaker is about twice as loud as my bottom speaker. It's ruining the 'stereo' effect of the phone, as when listening to media one speaker is overpowering the other.

I'm assuming this could easily be fixed with a software update so I'd appreciate it if someone from Sony can get back to me on this? I just paid £550 for this phone and have a 2 week return period, if there's no guarantee of a fix then I'll be returning it.

Re: Z5 top speaker louder

Proday83 — Wed, 14 Oct 2015 12:50:02 GMT

Return it man, that is hardware issue, not software.

Re: Z5 top speaker louder

JP93 — Wed, 14 Oct 2015 13:18:45 GMT

So it's definitely a hardware fault? If that's the case then I'll exchange it. Has anyone else with a Z5 got this problem?

Re: Z5 top speaker louder

xavinux — Wed, 14 Oct 2015 13:19:31 GMT

Hi @JP93

Please, check this link that will be useful for you:
/t5/Xperia-Z3/Audio-volume-concerns/m-p/983970#M16212

I'm at disposal for any question.

Re: Z5 top speaker louder

JP93 — Wed, 14 Oct 2015 15:23:09 GMT

Hi @xavinux

Thanks for responding, I looked through that thread but sadly it wasn't very helpful and it was regarding a different issue to mine.

On the XDA forum there are other people with the same issue of the top speaker being louder than the bottom one.

Is this a hardware design by sony, a hardware fault or a software issue? What can be done about this?

Re: Z5 top speaker louder

xavinux — Wed, 14 Oct 2015 15:31:45 GMT

Hi @JP93

If you suspect that this could be a hardware issue, I suggest you first contact your Local support:

http://www.sonymobile.com/global-en/support/contact-us/

I´m at disposal for any question.

Re: Z5 top speaker louder

Uliwooly — Wed, 14 Oct 2015 16:46:08 GMT

@JP93

Is this while playing music/videos or notifications?

Re: Z5 top speaker louder

JP93 — Wed, 14 Oct 2015 17:03:43 GMT

@uliwooly

This is while playing music/videos/games. With notifications it's not as important but yeah those too.

Also I spoke to a Sony rep on live chat and he said the top one shouldn't be louder so I think it is a hardware fault.

Re: Z5 top speaker louder

Uliwooly — Wed, 14 Oct 2015 17:06:42 GMT

@JP93

the top speaker should not be louder on notifications/ringtone, but that indeed seems like a hardware issue, keep us updated.

Re: Z5 top speaker louder

JP93 — Wed, 14 Oct 2015 17:57:35 GMT

Yeah it's annoying. I'm going to return it, haven't decided if I'll refund or get a replacement yet. If I do get a replacement I'll let you guys know if its any better.

New and proud owner of Z5

Demon1521 — Fri, 16 Oct 2015 16:14:47 GMT

So now i am Z5 owner not Z2 anymore, amazing phone with amazing camera and other features, but what i hawe noticed, sound in Top speaker is louder than bottom speaker, am i only one who have that? or its smth in settings?

Re: New and proud owner of Z5

xavinux — Fri, 16 Oct 2015 16:28:12 GMT

Hi @Demon152

Please, check this link that can be useful fpr you:
http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-top-speaker-louder/m-p/1050070#M960

Re: New and proud owner of Z5

Demon1521 — Fri, 16 Oct 2015 16:39:55 GMT

weard, but while listening music/games there is no so big difference, but ringtone sound is much silenter than while listening music, and its on max volume, anyone knows why?

and while listen music, at beginning of song, both sounds same loud at first 2 sec of track, but after 2 sec bottom speaker is lovering sound, top is not changing.

Re: New and proud owner of Z5

FrontierGate — Fri, 16 Oct 2015 18:44:59 GMT

Which country you bought your Z5?

Re: New and proud owner of Z5

xavinux — Fri, 16 Oct 2015 19:02:30 GMT

Hi @Demon152

Please try run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP.

Re: New and proud owner of Z5

Demon1521 — Fri, 16 Oct 2015 19:20:05 GMT

@FrontierGate Latvia, is it matters?

Re: New and proud owner of Z5

Demon1521 — Fri, 16 Oct 2015 19:24:00 GMT

@havinux thanx for suggestion, ill make a backup and will try system repair in PCC. Hope it will fix the problem. Ill reply after.

Re: New and proud owner of Z5

xavinux — Fri, 16 Oct 2015 19:28:59 GMT

Hi @Demon152

Good. If the problem persist after a software repair via PC Companion, I suggest that you contact your Local Sony support for information about how to proceed with this in the best possible way:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z5 top speaker louder

Demon1521 — Fri, 16 Oct 2015 22:07:35 GMT

Just made software repair, nothin changed... Dissapointed...
Left a message to local Xperia care, will see what they will respond.

Re: Z5 top speaker louder

Demon1521 — Sat, 17 Oct 2015 04:27:39 GMT

Just noticed, after PCC software repair, bottom speaker sounds louder than top! 😄 but sound is a bit louder than it was before, not much, but atleas smth...