Re: Dark spot on front facing camera

thug4life — Thu, 24 Sep 2015 04:16:39 GMT

Hey Sophia W , I bought a xperia z for myself 3 days ago to be more specific on 21st sep 2015. Im afraid that this black spot on the front cam could be permanent. What causes it and how to remove it?. Please tell me as soon as possible. Please.....................................

This photo is not taken from my phone but still this is the exact problem that persists in my phone so please find a solution to solve this issue.Please.............................................

Re: Dark spot on front facing camera

SophiaW — Thu, 24 Sep 2015 05:29:02 GMT

Hi thug4life, have you checked the lens to see whether there are any visible marks there? If there aren't, try running a software repair ASAP and if that doesn't work go back to the retailer to see whether or not they can assist.

To run a software repair you just need to download PC Companion, all data will be lost during the process however you can make a backup first and restore the data back to the phone after the repair. To back up:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

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Re: Dark spot on front facing camera

Re: Dark spot on front facing camera