topic Re: Z5 Compact speaker volume dropping in XPERIA archive

Z5 Compact speaker volume dropping

Voro — Tue, 10 Nov 2015 18:38:42 GMT

Please can somebody help me? My Z5 compact while receiveing a call has very loud ringtone volume only for about 1 second, than it drops by around 60%... The same issue occurs while listening to music on speakers, it is loud for 1 second than volume drops... It is not caused by any setting I think. Please help

Re: Z5 Compact speaker volume dropping

Phy — Tue, 10 Nov 2015 19:16:51 GMT

Which music app are you using? Do you experience the same issue while on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Z5 Compact speaker volume dropping

Voro — Tue, 10 Nov 2015 19:47:02 GMT

@Phy

I'm using standard music app, but does it matter? My speaker volume drops even when I play ringtone in settings. As I said, the volume of the ringtone is normal for less then 1 second, then it drops significantly

The same problem occurs on safe mode

Re: Z5 Compact speaker volume dropping

Phy — Tue, 10 Nov 2015 19:52:16 GMT

1. Settings
2. About phone
3. Diagnostics
4. Test
5. Test the speaker

Re: Z5 Compact speaker volume dropping

Voro — Tue, 10 Nov 2015 20:30:14 GMT

I made the tests, even the factory reset, nothing helps : (( Sony please help

Re: Z5 Compact speaker volume dropping

Uliwooly — Tue, 10 Nov 2015 20:52:35 GMT

@Voro

What if you repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 Compact speaker volume dropping

Voro — Tue, 10 Nov 2015 20:58:20 GMT

@uliwooly

I made repairs with PC companion, sill nothing : (( Can it be the problem with the speakers? This is brand new phone : (

Re: Z5 Compact speaker volume dropping

Uliwooly — Tue, 10 Nov 2015 21:33:46 GMT

@Voro

Contact your Local support to get it inspected.

Re: Z5 Compact speaker volume dropping

SojuBandit — Wed, 11 Nov 2015 10:38:24 GMT

Any update with this? I have exactly the same issue! Driving me insane.

Re: Z5 Compact speaker volume dropping

Voro — Wed, 11 Nov 2015 20:55:34 GMT

It is strange, but this issue resolved itself in the morning. I did nothing really despite watching Youtube for 1 hour before going to sleep. In the morning it's been all good : )

Re: Z5 Compact speaker volume dropping

Slid3r — Wed, 11 Nov 2015 23:02:28 GMT

So far, the Sony Pc Companion is terrible.
At least when I did the software repair it was.
Back up was useless & the whole process took around 13 hours.

Re: Z5 Compact speaker volume dropping

SojuBandit — Thu, 12 Nov 2015 10:05:13 GMT

Mine miraculously fixed itself too. After about 24 hours. Strange.

Re: Z5 Compact speaker volume dropping

Rickard — Fri, 13 Nov 2015 13:45:20 GMT

I'm glad to hear that it works again.

In case this should happen again, please let me know.

Re: Z5 Compact speaker volume dropping

krishnanr — Sat, 14 Nov 2015 12:58:57 GMT

Hi I have Z5 Premium and whenever I place the call on speaker there is a volume drop and I cannot able to hear anything unless I put it on handsfree and continue my talking.

Re: Z5 Compact speaker volume dropping

conical — Mon, 16 Nov 2015 09:42:02 GMT

same thing happens to me on my xperia Z5....

when I put it on speaker mode during a call, volume of the sound dramatically gets lower in 1 sec and it is not possible to hear from distance..

the sound in normal speaking mode almost higher than speaker mode.. I think speaker mode gives the sound from bottom speaker but I dont understand why volume is very low.. Is this s/w or h/w related, anybody knows? I dont see any problem while watching a video though...

please help. thanks

Re: Z5 Compact speaker volume dropping

Rickard — Mon, 16 Nov 2015 09:59:10 GMT

Sorry to hear that.

Could you please test if this also happens when the phone is in safe mode?

Re: Z5 Compact speaker volume dropping

Rickard — Mon, 16 Nov 2015 13:22:24 GMT

I've got some more information about this and when the loudspeaker volume decreases after about one second, this may be caused by “Smart amplifier calibration”, a Sony Mobile protection system for speaker playback to prevent damages to the speakers. The system needs a calibration when you reboot your device the first time. This is why the received voice on the speakerphone appears to be unstable. The calibration takes about 45 minutes. It runs automatically in the background and doesn't affect the audio for normal phone calls.

Re: Z5 Compact speaker volume dropping

conical — Mon, 16 Nov 2015 13:49:10 GMT

so it will be automatically get back to normal level after a while?

Also Rickard, the one of the main reasons for me to buy this phone was its stability and no-laggy interface based on user experiences.. But unfortunately, my phone app which you view the past calls and contact list seem to be so laggy. when I touch for calling someone or end a call, it responses so laggy and not smooth as expected. also for some other apps like chrome or other, likely I have lags during the transition of pages...

what can you suggest me? Is this the nature of the phone, normal? or something to do?

thanks a lot

@Rickard wrote:
I've got some more information about this and when the loudspeaker volume decreases after about one second, this may be caused by “Smart amplifier calibration”, a Sony Mobile protection system for speaker playback to prevent damages to the speakers. The system needs a calibration when you reboot your device the first time. This is why the received voice on the speakerphone appears to be unstable. The calibration takes about 45 minutes. It runs automatically in the background and doesn't affect the audio for normal phone calls.

Re: Z5 Compact speaker volume dropping

Rickard — Mon, 16 Nov 2015 14:31:34 GMT

Yes, it should return to normal level by itself after a while.

I recommend that you try to update the firmware in your phone if it's not already updated. We have started rolling out a new firmware, 32.0.A.6.152, which contains enhancements. It could also be an app running in the background at the same time. To check this you could try it in safe mode.

Re: Z5 Compact speaker volume dropping

conical — Mon, 16 Nov 2015 14:51:01 GMT

@Rickard wrote:
Yes, it should return to normal level by itself after a while.
I recommend that you try to update the firmware in your phone if it's not already updated. We have started rolling out a new firmware, 32.0.A.6.152, which contains enhancements. It could also be an app running in the background at the same time. To check this you could try it in safe mode.

I think it returned normal evening, I m gonna make a test to make sure...

Thats very fine enhancement update is on way.. hope increases the stability, currently phone seems well...