topic Re: M5 camera issue! in XPERIA archive

Error! Camera not Available!...

Santiago3333 — Wed, 23 Sep 2015 19:03:32 GMT

New M2 Aqua.....After 2 weeks.... the camera doesn't work, Message Camera Not Available.

Only two weeks...

I tried to stop camera app, clear data..... I read in some place.

I tried to Repair with PC Companion program

I wirte to support line, I received a Reference Number , but no news 24 hours after that.

Only I've whasap and Skype, no more. Even without those applications the problem it's the same.

I'n travelling..... I bougth in Spain, but the phone it's in Ireland now...I really bougth because i liked photos and of course,.... water protection.

Any solution? Software solution ? Hardware Solution?

Re: Error! Camera not Available!...

Samuel1 — Thu, 24 Sep 2015 11:11:55 GMT

Unfortunately I believe that this a hardware issue and therefor needs to be fixed at a service center. To get this fixed your local support should be able to help you to locate the closest service location for you.

Re: M5 camera issue!

newbrokensony — Tue, 29 Sep 2015 18:25:46 GMT

I cant find a relevant thread as im new here.

Sony m2 aqau
Camera says, Camera Unavailable doesnt matter how You try to access or use it.

Phone is brand new
Iv soft reset aswell as hard reset,Iv updated,Cleared Cache,Force stopped
My carrier offers me a reconditioned phone as replacement,But mine is brand new,Which I dont believe is fair,Hoping to get some help from Sony is a stupid thought ,Because their support in South Africa is so k*k,U cant expect anything,I need help
PLEASE

Re: M5 camera issue!

xavinux — Tue, 29 Sep 2015 18:35:12 GMT

Hi @newbrokensony

First try to boot your device into safe mode like explain in the link below:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Error! Camera not Available!...

methuntt — Fri, 02 Oct 2015 15:38:10 GMT

Which android version u are using santiago3333

Re: Error! Camera not Available!...

Santiago3333 — Sat, 03 Oct 2015 09:33:06 GMT

Thanks Samuel.

Yes, I think it's hardware.

But I'm very sorprised about your company. No international support even in the case of registered device.

I've received a message that say "

With regards to the repair, if you purchased your handset from Amazon directly, as stated previously, they are not an authorised retailer so we are unable to accept any proof of purchase from them. (.....)

You can still send your device to our repair centre, but without proof of purchase, a quotation will be raised for any repair. Also if the handset was not manufactured in the UK, we may not be able to repair it due to the components used. You could alternatively send your handset to the region in which it was manufactured to be repaired, but you would have to cover the costs to get it there and back. ""

When do you manufactur the device ? I have to worry about that?

So, I decided not use any more my new Sony Xperia , and now I've a new one from Motoroga. Sorry.