topic PcCompanion issue in XPERIA archive

PcCompanion issue

iChaos — Wed, 23 Sep 2015 12:55:12 GMT

Hi , As today I'm try'ng to get the news update for my Z2 v. 23.4.A.1.200 (btw what it does contain?) even after i receive two may from sony to do the update , I'm unable here what i do :

Open PcCompanion :

->Check update

->Let's the phone connected to pc

-> wit less than 2 second , getting error 13 which say check my connection & firewall

What I did :

Check my firewall add'ed pccompanion app + updater

get back to PcCompanion check setting -> check proxy setting -> check connection it's say everything ok

so what to do?

Edit :forgot to say but I also uninstall / install it already before doing all these steps

Re: PcCompanion issue

xavinux — Wed, 23 Sep 2015 13:25:57 GMT

Hi @xChaos

Do you have Windows 10 as your OS in the computer where you run PC Companion?

I'm at disposal for any question.

Best Regards,

Re: PcCompanion issue

iChaos — Wed, 23 Sep 2015 13:37:53 GMT

Yea , I'm using windows 10 and I'm using pc companion in this OS ... is that the problem?

Re: PcCompanion issue

xavinux — Wed, 23 Sep 2015 13:45:16 GMT

Hi @xChaos

I suggest check if administrator right is working incorrectly.

Also try to redownload PC Companion -> install it

I'm at disposal for any question.

Best Regards,

Re: PcCompanion issue

komilAD — Wed, 23 Sep 2015 13:48:23 GMT

@xChaos There is an ongoing thread about this problem.

Re: PcCompanion issue

iChaos — Wed, 23 Sep 2015 14:09:07 GMT

I did uninstall & install back , set run as admin , also attempt to run with windows 7 comptabilities (not sure if right typed)

so far nothing worked , maybe with a virtual marchine with windows 7 can help maybe... or it is bad idea?

Re: PcCompanion issue

xavinux — Wed, 23 Sep 2015 14:18:19 GMT

Hi @xChaos

I suggest to run the virtual machine on VitrualBox:

https://www.virtualbox.org/wiki/Downloads

I'm at disposal for any question.

Best Regards,