topic Re: Restart in XPERIA archive

Restart

moeserag91 — Thu, 20 Aug 2015 05:47:56 GMT

My Xperia z2 phone is acting up lately, it restart on it's own when I recieve a phone call or make a phone call, plus sometimes I have to restart the phone to get my Internet connection back? any solutions to my problem knowing that it started to act up after it fell down a couple of days ago, just to let you know it fell several times in the past but this is a first to do such a reaction

Re: Restart

moeserag91 — Thu, 20 Aug 2015 05:56:03 GMT

During this situation when I recieve a phone call, the phone freezes then restarts, also the battery is draining unlikely to previous versions of Android, I use several apps at the same time and doesn't drain as much as now for example it was 100% 5 am now it's 7:55 am and I have 66% battery 😕

Re: Restart

Uliwooly — Thu, 20 Aug 2015 06:01:10 GMT

@moeserag91

You could try the basic, which is repair the phone with PCC but since you have dropped the phone repeatedly it could be a hardware issue.

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Restart

moeserag91 — Thu, 20 Aug 2015 06:03:55 GMT

I made a hardware check on phone functions it functions normally, there is one thing also I needed to ask about, since I got this phone it heats up while charging or multitasking apps, is this a common thing on the z2

Re: Restart

Uliwooly — Thu, 20 Aug 2015 06:14:37 GMT

@moeserag91

The phone will heat up the more you use it, that's normal.

Is the SIM card a Nano SIM card or did you trimmed cut a regular SIM card?

Re: Restart

moeserag91 — Thu, 20 Aug 2015 06:32:11 GMT

Z2 take micro sim card and it is not trimmed, I got it to fit in the sim card slot

Re: Restart

Uliwooly — Thu, 20 Aug 2015 06:45:33 GMT

@moeserag91

Could you get a brand new SIM card and report back?

Re: Restart

moeserag91 — Thu, 20 Aug 2015 06:48:47 GMT

I just did that not so long ago, and was working perfectly, now I don't know if it is the network or what bec I had the Internet connection issue b4

Re: Restart

Uliwooly — Thu, 20 Aug 2015 06:56:25 GMT

@moeserag91

The best thing to do in this case is to contact your local Xperia Care