topic Touch screen active whilst on calls in XPERIA archive

Touch screen active whilst on calls

Loopy88 — Mon, 20 Jul 2015 21:29:03 GMT

Since updating to the latest android version, 5.0.2, my Z1 screen remains active whilst the phone is against my ear. For example, it will place the call I am on on hold and make another call to someone in my recent call list. It will also disconnect calls. This happens every single time. It has made the phone unusable for both making and receiving calls.
Please advise how this can be fixed.
Many thanks.

Re: Touch screen active whilst on calls

Uliwooly — Mon, 20 Jul 2015 21:32:08 GMT

@Loopy88

Does your phone has a protective case or film that might be on or near the proximity sensor? Does it work fine on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Touch screen active whilst on calls

snowdrop — Thu, 23 Jul 2015 14:21:32 GMT

Hiya. I have found unless I press the button on the side to lock the screen whilst on a call, my ear ends up pressing loads of buttons or cutting the caller off. A **bleep** nuisance, but I think design flaw.

Re: Touch screen active whilst on calls

jis87 — Sat, 25 Jul 2015 06:16:57 GMT

My significant other has exactly the same problem. It's as annoying as rap music. There isn't any fix for this.