topic Re: Fuzzy screen in XPERIA archive

Fuzzy screen

Latician1 — Mon, 20 Jul 2015 21:24:11 GMT

I recently had my screen replaced after the screen cracked and the touch screen stopped working. Since the repair I have noticed that the screen, especially when trying to take photos or video looks like what I can only describe as a TV with a portfolio signal. The photos appear to be OK when printed etc so it doesn't appear to be the camera but trying to actually take a photo is now difficult as the screen quality looks really poor. Any ideas??

Re: Fuzzy screen

Latician1 — Mon, 20 Jul 2015 21:25:46 GMT

Should say TV with a poor signal.

Re: Fuzzy screen

Uliwooly — Mon, 20 Jul 2015 21:26:04 GMT

@Latician1

First thing to do is repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Fuzzy screen

SophiaW — Tue, 21 Jul 2015 01:10:49 GMT

Hi Latician1, welcome to the community!

Some additional steps on running the repair:

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

I hope this helps, if it doesn't then I would advise contacting Sony Xperia Customer Care in your region so you can have the phone assessed.

Re: Fuzzy screen

Latician1 — Wed, 22 Jul 2015 20:34:22 GMT

Hi completed the pc companion and the problem was corrected, lasted 1 day and then it's just gone again. Haven't dropped phone haven't done anything different but the fuzzy screen issue has returned. Any other ideas please????? Thanks

Re: Fuzzy screen

SophiaW — Thu, 23 Jul 2015 00:00:17 GMT

I'm sorry to hear that, I recommend contacting your local Sony Xperia Customer Care team in this case so you can have your phone assessed for you.