topic Re: Xperia z3 compact non stop to vibrated in XPERIA archive

Xperia z3 compact non stop to vibrated

jorgeep82 — Tue, 22 Sep 2015 13:28:25 GMT

My smartphone Xperia z3 never stop to vibrated even web is turn off, anybody can help with the solution

Re: Xperia z3 compact non stop to vibrated

Phy — Tue, 22 Sep 2015 14:27:50 GMT

Have you tried booting on safe mode and checked if the issue presists?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Xperia z3 compact non stop to vibrated

jorgeep82 — Tue, 22 Sep 2015 14:56:26 GMT

I.did but the issue persist

Re: Xperia z3 compact non stop to vibrated

jorgeep82 — Tue, 22 Sep 2015 14:57:29 GMT

Thank you but the problem persist

Re: Xperia z3 compact non stop to vibrated

jorgeep82 — Tue, 22 Sep 2015 15:04:50 GMT

What Could be the solution to the problem to vibration all the time

Re: Xperia z3 compact non stop to vibrated

xavinux — Tue, 22 Sep 2015 15:08:45 GMT

Hi @jorgeep82

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

In PC Companion you press start on Support Zone -> Start on Update the phone/tablet software -> Repair phone/tablet (the blue
clickable link in the message) -> Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

If it's not possible to perform this software repair, you could check the following FAQ topic regarding USB connection problems:

/t5/FAQ/USB-connection-problems/m-p/348074

I'm at disposal for any question.

Best Regards,

Re: Xperia z3 compact non stop to vibrated

Phy — Tue, 22 Sep 2015 15:31:37 GMT

I agree. I would do as xavinux suggest.

Re: Xperia z3 compact non stop to vibrated

jorgeep82 — Tue, 22 Sep 2015 21:00:13 GMT

I did but still It does not wok well

Re: Xperia z3 compact non stop to vibrated

jorgeep82 — Tue, 22 Sep 2015 21:01:35 GMT

Still vibrating nonstop

Re: Xperia z3 compact non stop to vibrated

xavinux — Tue, 22 Sep 2015 23:36:09 GMT

Hi @jorgeep82

The device keeps vibrating when it is turn off ?

Did you tried a hard reset by holding down the power and Vol Up button at least 15 seconds ?

If this doesn't work you can also try re-flash a Stock Rom using FTF:

http://developer.sonymobile.com/services/flash-tool/

I'm at disposal for any question.

Best Regards,

Re: Xperia z3 compact non stop to vibrated

Sam — Wed, 23 Sep 2015 04:17:19 GMT

@jorgeep82 - Sadly this is sounding more like a hardware issue in which case I would advise contacting your local Xperia Care team as your device may require assessment.