topic Re: sony z3 screen problem in XPERIA archive

sony z3 screen problem

rami0 — Sat, 07 Nov 2015 19:09:21 GMT

Hi all

i have a weird problem with my sony z3, first the screen is freezing the picture but the touch is working, i can hear the tone when i press it

and then its blacked out, so i have to reboot the phone, and it just keep weireder, when i trun off and trun it on again, see the below picture for more details

i put the phone i a back of rice for two days, the same issue, and after sevral attemps of turning the phone off and on, it works like nothing happen, BUT when i turn it on, the down area is less that the first time

so i totally dont know what is this and why this is happen, does anyone facing the same issue or just me?

Re: sony z3 screen problem

Uliwooly — Sat, 07 Nov 2015 19:46:57 GMT

@rami0

That seems to be a hardware issue, you could repair the phone with PCC but that will only repair software related issues, contact your Local support to get your phone inspected

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: sony z3 screen problem

rami0 — Sat, 07 Nov 2015 19:56:05 GMT

thanks for your replay

ok do you think that if i replace the screen, it will be solved?

Re: sony z3 screen problem

Uliwooly — Sat, 07 Nov 2015 20:12:26 GMT

@rami0'

hard to tell, it could be something else

Re: sony z3 screen problem

rami0 — Sat, 07 Nov 2015 20:16:05 GMT

hmmmm

the problem back again, i want to know what is the problem so no one can fraud me when i send for repair

what else can do from my side??

thanks

Re: sony z3 screen problem

Uliwooly — Sat, 07 Nov 2015 20:20:09 GMT

@rami0

did PCC fixed the problem? does it happen while on safe mode ?

Re: sony z3 screen problem

rami0 — Sat, 07 Nov 2015 20:52:19 GMT

ok its just keeping weirder

i'm uploading a video that shows when i turn it on and shows the flicker problem and the black out

the weired thing that the phone screen (by it self) appear like nothing happen, and when i turn the phone off and on, the flicker is GONE.

so is the problem solved or what??

and i did not know how to use the PCC to fix the phone.

and for the safe mode, i followed the instructions but it did not booted in safe mode

thanks

Re: sony z3 screen problem

Uliwooly — Sat, 07 Nov 2015 22:08:29 GMT

@rami0

If you have lollipop

http://talk.sonymobile.com/t5/Software-Updates/Lollipop-New-Features/m-p/955490#U955490

Re: sony z3 screen problem

rami0 — Sun, 08 Nov 2015 14:26:53 GMT

ok the flicker is GONE

HOW???!!!

well i dont know for sure, this what i did, and i dont know if this procedure fix the problem

the flicker problem as i said happen randamly, so i have to turn off and turn on again in order that the flicker gone and its work in some cases, so when i manage to see the screen, this is what i did

remove any SIM card in the device(its better to remove the SIM when the device is off)
turn on the device with safe mode
activate the ultra stamina mode
charge the phone, until its fully charged
check the phone for a while if its flicker.
turn off and turn on the device normaly
because i made a factory format, i enabeld the wifi and install all the needed apps
i used my phone normaly, check every thing, from apps to camera, ect.
i put back the SIM card.

i notice that when the SIM card in put back, the phone start to act slower for a moment, when i press the off/on botton, the screen take seconds in order to show, so there is a short blackout.

so i dont know if its a SIM card problem issue that made the screen flicker.

and thanks uliwooly for your advice of using the safe mode

thanks

Re: sony z3 screen problem

Uliwooly — Tue, 10 Nov 2015 21:20:21 GMT

@rami0

Excellent

Re: sony z3 screen problem

rami0 — Sun, 15 Nov 2015 17:36:18 GMT

so sorry for late respond

the proble IS NOT in the sd card, its something bigger than sd card problem

and its not a screen problem(hardware problem) because the screen is working, the problem its just freezing and laggy

i try everything but no use, as a last result, i will install the 5.0.1 my self and see if the problem is solved, because i beilve the update cause this problem.

thanks

Re: sony z3 screen problem

Uliwooly — Fri, 20 Nov 2015 03:31:02 GMT

@rami0

You could just contact your Local support and get it inspected.

Re: sony z3 screen problem

neko89 — Tue, 06 Dec 2016 14:08:24 GMT

Hello.
I was wondering if you had found the solution to correct this problem.
My Z3 do the exact same thing as you describe in your first post. My screen also show the same pattern seen in your picture. Same size.
Like you said, the screen doesn't seem to be the problem because I can still use the phone normally after a couple lock/unlock. Also, I'm not convinced that it is a software update issue because I'm using 23.5.A.1.291. (6.0.1)