topic PC Companion buged? in XPERIA archive

Z5 seen as Z3 in PC Companion

azzido — Sun, 11 Oct 2015 17:13:25 GMT

Hello,
It is funny but my Z5 is seen as Z3 in PC Companion (latest version).
Is it only be or it is a general bug?

Re: Z5 seen as Z3 in PC Companion

Jake-SonyXperia — Mon, 12 Oct 2015 01:26:30 GMT

This seems like a driver issue, when you plugged the Z5 in to the PC did it install drivers the first time round?

You could try a quick uninstall and reinstall of PC Companion, or you may need to delete the drivers for the device within the Device manager and then reinstall them through removal and reattachment.

Re: Z5 seen as Z3 in PC Companion

evanstafford — Tue, 13 Oct 2015 12:10:31 GMT

Hi, Ihave the same problem. I've uninstalled PC Companion and reinstalled, I've also uninstalled the Z5 from my device manager. As soon as I connect the Z5 to my PC, it comes up as a Z3. Any further help you can give?

Re: Z5 seen as Z3 in PC Companion

azzido — Tue, 13 Oct 2015 17:37:50 GMT

Yes it did install the driver.
Moreover, I remember that switching between Z2 and Z3 was not resulting with this issue...

Re: Z5 seen as Z3 in PC Companion

Graffin — Tue, 13 Oct 2015 18:03:43 GMT

I have the same problem too. Removing and installing PC Companion didn't help. Win 10 64bit.

Re: Z5 seen as Z3 in PC Companion

augie7107 — Tue, 13 Oct 2015 19:20:31 GMT

Look for a PC Companion update that will solve the issue. This happens often when the newest device is initially launched.

PC Companion buged?

Demon1521 — Sat, 17 Oct 2015 14:34:22 GMT

hello all! so here is another thing i hawe noticed, by connecting Z5 E6653 to any PC, installing blank PC Companion, i see message in it that my Xperia Z2 is Connected and Up to Date. Z "2'' ? not 5? is it normal? or its some bug? tested in 3 different PCs with Windows 10, all same. But windows Phone helper shows that i connected Sony Xperia Z5! Can it may hurt any Updates?

Re: PC Companion buged?

Uliwooly — Sat, 17 Oct 2015 18:23:45 GMT

@Demon152

It's probably a temporary glitch, it won't affect the update, selecting the phone is only to find the steps on to how to prepare your phone for the update but nothing else.