topic Re: cannot save concact number to gmail account, after updating os to lollipop in XPERIA archive

cannot save concact number to gmail account, after updating os to lollipop

adams_gitz — Sun, 11 Oct 2015 06:06:52 GMT

Hallo Bro..

xperia m2 me, cannot save concact number to gmail account, after updating os to lollipop??

Thanks.

Re: cannot save concact number to gmail account, after updating os to lollipop

Qatrium — Sun, 11 Oct 2015 06:11:13 GMT

Are you sure Sync is turned on for Gmail account? Are you on Stamina mode?

Re: cannot save concact number to gmail account, after updating os to lollipop

adams_gitz — Sun, 11 Oct 2015 08:31:15 GMT

yes, i'm sure sync is turned on Gmail account. yes, I use stamina mode, but should have no effect. each time you want to save a phone number, there is no choice save to your Gmail account.

Re: cannot save concact number to gmail account, after updating os to lollipop

_alexdon_ — Sun, 11 Oct 2015 09:50:25 GMT

Check if something from here helps:

/t5/Xperia-Z3/Can-t-save-contacts-directly-to-Google/td-p/1016887/page/3

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

Sajesh — Tue, 13 Oct 2015 07:34:43 GMT

Hi on my M2 dual the update was all fine, but after the update the option to save contact on the google is gone. It only gives option to savre on local phone. Have tried a full reset also but no help.

Re: cannot save concact number to gmail account, after updating os to lollipop

VishalDonda — Tue, 13 Oct 2015 11:56:07 GMT

Same problem is here, My sync option is on and I do manually also but my contacts are not synce with gmail. That mean Gmail contacts imported to mobile but Mobile phone contacts not exported as well as saved in Gmail. How it happen? please solve it otherwise this update is useless.

Cannot save new contacts to google account after Lolypop upgrade...

Erasmus2 — Sun, 18 Oct 2015 11:41:50 GMT

I just upgraded my M2 duel to Android Lolypop ans since then i am not given an option to save contacts under my google account. Only a local optiob is shown. As my contacts are invaluable I am very distressed about this. Need help to sort this out.

Android 5.1 . Not able to link gmail account to contacts

MayankGoyal — Mon, 19 Oct 2015 13:14:50 GMT

After upgrading my Xperia M2 to Android 5.1 I am not able to save new contact to my Gmail account. Each time a create a new contact it says "Your New contact will Not be backed up. Add an account that backs up contact online" . I have already added my google and outlook account and the sync services are also turned on. I called the technical support they said that they are fixing this issue and at this time they dont have a resolution for this. I dont understand that If there was an issue why are you people providing the official update. Attached are the screen shots, It is not showing any oprtion to add google account in Contacts.

Please let me know how to get rid of this, don't you dare suggest me the factory reset and software repair as I have already resetted the phone twice on the request of your dumb customer care executives.

wiered problem in xperia m2 dual

Abdul_Rub — Wed, 21 Oct 2015 08:47:47 GMT

After Updated xperia M2 Dual to lollypop version i can not add new contact in my contacts.It displays as "Your new Contact will not be backd up.Add an accountthat backs up contacts online"After that when i clicked on ADD Account button its not showing my google account & its not sync with my google account. So please help me & give the solution.

Re: wiered problem in xperia m2 dual

Christofer — Wed, 21 Oct 2015 10:26:52 GMT

Hi @Abdul_Rub,

You wish to add the contact to your Google account but you don't have the Google account as an option where to save the contact. Also, your Google account does not appear to be available in your phone when you go to Settings > Accounts > Google. Have I understood you correctly?

Re: cannot save concact number to gmail account, after updating os to lollipop

Abdul_Rub — Fri, 23 Oct 2015 08:08:00 GMT

Hi
Thanks for reply.
You have understand but only i cant seen the google account in new contact add it is saving in phone memory. & i in contact list its not showing the contacts of whats app & google plus.so please guide me what should i do

Re: wiered problem in xperia m2 dual

Abdul_Rub — Wed, 28 Oct 2015 13:06:05 GMT

ihave got Same problem in my xperia m2 dual

Re: wiered problem in xperia m2 dual

Syrios — Wed, 11 Nov 2015 14:37:17 GMT

I found something that may help the technical support in order to solve this issue!!!
I disabled the second sim card and then I have made a restart. After boot up and unlcock the phone using only sim1 ... then the google account appear again as normal. but if you re enable again the sim2 the problem will appears again .. no google account to add new contact. (Only local save of exchange account ) !!!

Re: wiered problem in xperia m2 dual

Syrios — Wed, 11 Nov 2015 14:52:15 GMT

The bellow post was removed maybe by the administrator !!!! why ???? Was posted 10 min before the last one that i did.

this is not good from your side Sony !!!! we are paying to use devices with issues and not to delete posts with blames !!!

Please sony team.... we need your help!!!! please do something as fast as you can .... it is very important issue. no time for factory reset again and again !!!! at least say something , otherwise this forum is useless and it is very shame for your BRAND.

I am a customer of "sony mobile phone" since "ericsson" and then "Sony ericsson".

Please HELP !!!!!!!!!!

Re: wiered problem in xperia m2 dual

syswipe — Thu, 12 Nov 2015 12:38:05 GMT

i have the same problem. any solutions?

now i have to add contacts via google site - it is not very comfortably...

Re: cannot save concact number to gmail account, after updating os to lollipop

Achyut — Fri, 20 Nov 2015 15:52:07 GMT

Exactly the same issue I am also facing. If you install some app, the contacts saving configuration will change. Once you do factory reset, you will get contact saving in Google account option.

So I tried while installing each app and in my case I found ANYDO app which changes contact saving configuration from Google account to local folder.

Re: cannot save concact number to gmail account, after updating os to lollipop

Alias727 — Sat, 21 Nov 2015 12:08:59 GMT

Even am facing the same problem some one help me

Re: Cannot save contact number to gmail account, after updating os to lollipop

HakanBali_68 — Wed, 09 Dec 2015 06:25:48 GMT

I have exactly the same problem with my T2 Ultra Dual.

After I read an issue from this topic title, I've switched off SIM2 and restarted the phone.

Then, I've tried to add a contact and Lollipop showed me the google account for online backup and inserted the contact successfully.

Lastly, I've switched on SIM1 again and restarted the phone.

Tada, google and local options are going on.

Have a nice day...

Version updated on 30 Jan 2015 problem not solved

Abdul_Rub — Thu, 31 Dec 2015 09:20:57 GMT

Dear All,
I have updated my Xperia M2 Dual but problem not solved of contacts are not adding in google account...

Re: cannot save contact number to gmail account, after updating os to lollipop

email — Tue, 12 Jan 2016 06:11:39 GMT

Hello Guys,

I have encountered the same issue with my Xperia M2 deivice.

I have raised this issue to Xperia support since the Sony roll out Lollipop version for Xperia M2 deivices i.e., around 2 months back from now. But I didn't get any temporary or permanent solution from them. Now, after 2 months they roll out another update of 248 MB but that too not solved this issue.

Also, I got call from Sony customer executive and they dont have any solution of this known issue right now. They are just saying "Sorry for the inconvience, please wait for some more time".

Even 2 months passed, and they don't have any solution of this huge known issue in M2 devices.

After 5 times mobile factory reset and all R&Ds... Thanks to Syrios who share an alternative solution of this issue - Just switch-off your either SIM1 or SIM2 card.

Still waiting for Sony customer support repply on this issue.