topic XPERIA Z1s touchscreen problem in XPERIA archive

XPERIA Z1s touchscreen problem

Barcelona503 — Sat, 10 Oct 2015 22:00:08 GMT

So my Xperia Z1s screen stop working. When I try to touch the screen there's a weird shape appears from where my finger is and makes a line. is the screen broken? How can I fix It?

Re: XPERIA Z1s

Phy — Sat, 10 Oct 2015 22:06:33 GMT

1. Settings
2. About phone
3. Diagnostics
4. Test
5. Touchscreen

Re: XPERIA Z1s

xavinux — Sat, 10 Oct 2015 22:07:33 GMT

Hi @Barcelona503

Please, first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP.Keep us updated please, I´m at disposal for any question.

Re: XPERIA Z1s

Uliwooly — Sat, 10 Oct 2015 22:12:05 GMT

@Barcelona503

@xavinux @Phy Great suggestions, @Barcelona503 if nothing works, contact your local Xperia Care as it could be a hardware issue

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