topic Re: mobile data not working suddenly in XPERIA archive

mobile data not working suddenly

thebails — Sun, 20 Sep 2015 11:56:46 GMT

Hi all

Really hoping someone can help me. I have a three month old Z3 on Vodafone in the UK. I have travelled abroad with it 4 times in that time. The first 3 times were fine. Data worked as normal. This month I went to CZ Republic where it was fine. Flew home Saturday. Flew to Spain on the Sunday - no data roaming. I could get texts and make calls but could not get internet or even pick up a 3g or 4g signal at all - even though my 3 friends, all on vodafone right next to me had no problem. I called vodafone and took it into a shop over there. They reset all of the settings for me including setting a new APN etc.Still nothing. They are insistent it is a software fault with the phone - not a connection issue.

I landed back in the UK last night and I am picking up data fine again - but I go away next week again and need to make sure it will be working. Can anyone help me?

Thanks in advance!

Emma

Re: mobile data not working suddenly

Thommo — Sun, 20 Sep 2015 13:20:17 GMT

I'm with Vodafone UK and have no issues when abroad - I assume you have Euro traveller as an extra but Vodafone told me not to enable Roaming but everything as it is when in the UK

Re: mobile data not working suddenly

thebails — Sun, 20 Sep 2015 16:38:46 GMT

Thanks for the reply. I have also used it abroad without problem - it literally went from fine to not working within 48 hours across two countries. I did have passport on and vodafone confirmed that all of their settings were fine.

Any other ideas?

Thanks

Re: mobile data not working suddenly

Thommo — Sun, 20 Sep 2015 17:26:20 GMT

I've got nothing unless you somehow enabled a barring setting - i would pop into a UK Vodafone store and have them check it