topic Re: Not turning on anymore in XPERIA archive

Not turning on anymore

polfor — Thu, 05 Nov 2015 20:28:11 GMT

Yesterday I turned off my phone at school during programmation, and i got 8 %. Then i switched it on just after, and it didn't worked. I taught it was because of the lack of battery, but it charged all night and didn't work. when it charged i didn't got the LED, and i tried to do a soft reset. Then I used Bridge for mac and the software is not recognizing it. What should I do ?

Re: Not turning on anymore

Uliwooly — Thu, 05 Nov 2015 20:33:15 GMT

@polfor

Connect the phone to a wall charger > press and hold power & volume up for 10-15 seconds > let it charge for 2 to 3 hours

Re: Not turning on anymore

polfor — Thu, 05 Nov 2015 20:46:59 GMT

The LED is not turning on is it normal ?

Re: Not turning on anymore

Uliwooly — Thu, 05 Nov 2015 20:49:20 GMT

@polfor

yeah, just let it charge

Re: Not turning on anymore

polfor — Fri, 06 Nov 2015 06:46:59 GMT

It charged all night and it's still not turning on.

Re: Not turning on anymore

Phy — Fri, 06 Nov 2015 08:08:38 GMT

Contact Sony Xperia support it could be hardware related.
http://support.sonymobile.com/global-en/contactUs/

Re: Not turning on anymore

Christofer — Fri, 06 Nov 2015 11:17:38 GMT

Hi @polfor,

I'm sorry to hear that.
Have you tried a software repair in Bridge for Mac? You start a software repair by clicking on Xperia in the top menu bar while you have Bridge for Mac as your active window. Then you choose Repair Xperia device and follow the instructions in Bridge for Mac.

If this doesn't work then I suggest that you follow @Phy's advice and contact your Local support for more information on how you can get your phone examined at an authorised service center.

Re: Not turning on anymore

polfor — Fri, 06 Nov 2015 16:49:43 GMT

How can I identify precisely my phone without turning it on ?

Re: Not turning on anymore

polfor — Fri, 06 Nov 2015 22:37:02 GMT

When it says "wait the app to continue by itself" It never continues. What do I do ? Must I send it to my operator ? Send it to Sony ? And I wanna tell you that my screen is broken. I don't want to spend 50 bucks for that...

Re: Not turning on anymore

Christofer — Tue, 10 Nov 2015 08:01:26 GMT

Make sure that the phone is completely turned off by pressing and holding the volume up key and the power key together until the phone gives off three vibrations. It is also important that you keep pressing the volume down key for a few seconds after you have connected the phone to Bridge for Mac.

However, if this won't work for you then I suggest that you contact your Local support for information on how you can get your phone examined at one of our authorised service centers.

Re: Not turning on anymore

Linaslt — Thu, 12 Nov 2015 20:22:25 GMT

Try to remoove sim card or memory card ant put it back. It helped me

Re: Not turning on anymore

Skaaj — Tue, 05 Jan 2016 19:16:56 GMT

Hi,

I have a similar issue with my T3.

Here is a quick gif to show you what the problem is : https://gfycat.com/WelltodoInfamousFirefly

As you can see, when the phone is plugged in with the wall charger, he keeps doing this loop.

I tried holding the Volume UP + Power button, plug the charger, got the three vibration, but the issue is still here.

I let the phone plugged in for an hour, doing his loop-thing, unplugged it, tried to switch on the phone, but nothing happen. No notification light, nothing on screen, no vibration...

Any idea ?

Thanks

Re: Not turning on anymore

Christofer — Mon, 11 Jan 2016 11:30:44 GMT

@Skaaj
Have you also tried the small "off" button found behind the cover for the micro SIM card slot (check here for more detailed instructions)? See if you can force a power off using that button and if you can charge the device normally afterwards.

If this does not work you should see if you can perform a software repair using PC Companion with the help of a PC.

Re: Not turning on anymore

Skaaj — Tue, 12 Jan 2016 16:38:16 GMT

Hi Christofer,

Thanks for your answer.

Holding the small "off" button while the phone is not plugged on the charger doesn't do anything, neither when the phone is plugged in the charger. He keeps doing is loop.

Concerning the Sofware Repair, I can't perform it, as the phone won't connect to my PC. Connecting the USB cable while pressing the Volume Down button doesn't work. The phone's LED flash red then quickly green and shuts down, only to do the same loop (red then green,...)

Re: Not turning on anymore

Christofer — Tue, 12 Jan 2016 16:53:48 GMT

I see, in that case you should get your phone examined further at one of our authorised service centers. Contact your Local support team for more information on how to proceed from here.