topic Sony wants to charge me 175 pounds to fix phone in XPERIA archive

Sony xperia z1 got extremely hot, I dropped it on the stairs and the back cracked even more.

techlover5 — Sat, 18 Jul 2015 02:37:59 GMT

Futhermore I hope im not crazy but previosly I hadnt dropped the phone once and when I checked the back of the phone there was a massive crack and now the recent drop has made the crack worst. then I searched it up and there are case where the phone has cracked itself. Can i send the phone for repair? I hope I will not be charged because the phone is faulty.

Re: Sony xperia z1 got extremely hot, I dropped it on the stairs and the back cracked even more.

Phy — Sat, 18 Jul 2015 02:41:30 GMT

Only your local Xperia Support can help you, I'm afraid, you should contact them.

http://support.sonymobile.com/global-en/contactUs/

Sony wants to charge me 175 pounds to fix phone

techlover5 — Mon, 27 Jul 2015 22:45:21 GMT

This is not fair at all.

First of all I cannot afford that kind of money as I am a student

Secondly, the phone has bad quality camera, overheats, doesnt charge and the back screen somwhow cracked by itself.

Why am I being charged?

Re: Sony wants to charge me 175 pounds to fix phone

Thommo — Mon, 27 Jul 2015 22:50:32 GMT

We are unable to answer that question as we are merely members like yourself however I would assume that your phone was inspected and because the back is damaged then they would have found an impact point hence the fee, You could repair this yourself but would loose warranty and more than likely the waterproof ability or if you are unhappy then you need to ask for a deadlock letter and then once you have it you can then take this to trading standards or the small claims court but without the letter I highly doubt either will entertain you

Re: Sony wants to charge me 175 pounds to fix phone

techlover5 — Mon, 27 Jul 2015 23:08:41 GMT

What about my camera issue? can they fix that and not the backscreen (eventhough it cracked itself) Also I did drop the phone because the overheating burnt my hand.

Re: Sony wants to charge me 175 pounds to fix phone

Jake-SonyXperia — Tue, 28 Jul 2015 03:09:35 GMT

Hi techlover5,

I am sorry to hear about the issues you have had with the device, these questions are best directed to the Customer Care line, they should be able to provide more indepth information regarding what they can do for you.