topic Re: Several issues in XPERIA archive

Several issues

Slasherx2 — Sat, 10 Oct 2015 11:21:37 GMT

I am having several issues with my Z3+

1) It overheats a lot causing the device to lag for no apparent reason

2) It has done a software update that failed, causing me to lose lots of data

3) I can't seem to record video for more than 5 minutes without getting an overheating warning despite being on the lowest quality video record

4) When the video does record, it is juddery.

6) When playing back videos, they sometimes go juddery using any video app (apart from VLC)

7) The battery is terrible compared to the Z1

I've tried two software repairs and no go.

I'm not very happy at all. I've been told I need to send my phone in for repair, but I've only had it since August. I'd rather just send it back and get a full refund and get a different phone. Does anyone know how I can go about this? According to articles online, I should be able to do this as it's having faults and isn't even 6 months old yet.

I should note I've had no problems with the SmartWatch that I bought at the same time and I love it.

Re: Several issues

Slasherx2 — Sat, 10 Oct 2015 15:28:07 GMT

So I've just found out about safe mode so decided to give that a bash. 12 minutes of video before I get the temperature warning. Not good enough Sony. How do I get a refund?

Re: Several issues

Slasherx2 — Sat, 10 Oct 2015 15:29:41 GMT

I should also note that I have the official Sony case and what a stupid idea it is to make it just have a sticky surface. If I have to send the phone in then I'll no doubt also have to buy a new case!!

Re: Several issues

Phy — Sat, 10 Oct 2015 15:54:16 GMT

You should contact your local Sony Xperia support.
http://support.sonymobile.com/global-en/contactUs/

Re: Several issues

Slasherx2 — Sat, 10 Oct 2015 15:57:37 GMT

Thanks. I've done that already but I don't want some clueless people opening my brand new phone already or to receive a refurbished one after the hassle I went through with my Z1. My Z1 has been back and forth 4 times, first time for the initial problem and the other 3 to fix problems the engineers caused, for example;

1) The back wasn't sealed

2) They broke the docking station circuit

3) The speaker cover was missing

4) The most recent one the flaps for the charger ports do not sit flush. I've not sent it back in again yet.

I'd rather just get a refund and a new phone. Does anyone know the best way to do this when I bought it direct from Sony in August?

Cheers

Craig

Re: Several issues

Phy — Sat, 10 Oct 2015 16:08:39 GMT

Yeah, the best way is to contact Sony directly as I mentioned. This forum is for Sony Xperia user helping other users. For specific questions especially regarding refunds you would need to contact Sony. Either online or on the phone Or if you went into one of their stores for the purchase then go there. That would be the best way to get the information you need.

Re: Several issues

Slasherx2 — Sat, 10 Oct 2015 22:03:37 GMT

Cheers. I'll drop them an email because live chat just seem to want me to send it in for repair

Re: Several issues

Phy — Sat, 10 Oct 2015 22:13:28 GMT

It make sense, as the phone has to be inspected.

Re: Several issues

Jrnr — Sun, 11 Oct 2015 10:24:56 GMT

It can be inspected but I don't trust any one at SBE( who actually does the repair for Sony)
My phone got repaired but still had this issue( overheating,camera crash in 7/8 minutes FHD 30 fps video)
Took it back to CPW and they gave me a replacement since I got it from them, the later not much heat issues so far....will update if I find any issues

Re: Several issues

petercs — Sun, 11 Oct 2015 22:55:50 GMT

Welcome to the club.

Should Sony recall the z3plus?

Olly-c — Wed, 21 Oct 2015 09:39:17 GMT

So after waiting for quite some time for the Z4 I was told it would be soon in stock but called a z3plus.
£550 later the phone was mine. Instantly the phone was a disaster
1.Overheating when watching videos, using the camera for more than a few pictures
2. Battery life is just a joke compared to my z2 or z3
3. Corner protectors falling off (3of so far) and Sony telling me not to get the phone wet and protect it from dust!
4. Videos freeze and you have to tap the screen to make it move again (this happens every 10 seconds or so)
5. Backlight sometimes dims for no reason even though auto brightness is off and light is at 100%
6. Sometimes I get a call but it decides its not that important so stays silent even when all sound is on full

There is probably more things that iv just learnt to put up with, but taking in to account I paid 550 pound for this phone which clearly is not fit for sale and does not work... Should it be recalled and replaced by Sony?
They must have known it was a problem because weeks after its launch the Z5 rolls in with a media heavy launch.

Re: Should Sony recall the z3plus?

Slasherx2 — Wed, 21 Oct 2015 09:54:21 GMT

I have the exact same issues and they want me to send it in for repair. They seem to fail to acknowledge that all Z3+ will have the same problem.

My phone is less than 3 months old and they won't give me a refund or part exchange.

Really annoyed as Sony phones are usually brilliant but their support is beyond a joke!!!

Re: Several issues

Slasherx2 — Wed, 21 Oct 2015 10:00:48 GMT

Well I'm still no further. Sony won't refund or part exchange my phone.

I think I'm going to send it in then when it comes back with the same issues, which it will as it's a faulty chip they use in the model, take them to court and get my money back.

Not happy about this at all.

Re: Several issues

Slasherx2 — Fri, 23 Oct 2015 20:08:59 GMT

I've filed a PayPal claim. Let's see what happens.

Re: Several issues

Erlangga — Tue, 22 Dec 2015 09:39:00 GMT

I has listened sometimes will get software to clear this overheat problem...but when....??!!
please sony,clear this problem...