topic Re: Phone is not responding in XPERIA archive

Phone is not responding

sp3457 — Fri, 18 Sep 2015 18:06:29 GMT

When I update my phone to 5.1 my is totally dead. Firstly it automatically stop at 50% charging and now it is not starting and I don't know what's happening to my phone.

Re: Phone is not responding

_alexdon_ — Fri, 18 Sep 2015 20:20:00 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Phone is not responding

sp3457 — Sat, 19 Sep 2015 03:54:59 GMT

But my decice is not charging above 50% and it is not starting as well

Re: Phone is not responding

_alexdon_ — Sat, 19 Sep 2015 07:51:55 GMT

It does not need to start. Just make sure you keep it connected to wall socket for 3 hours.

Re: Phone is not responding

sp3457 — Sat, 19 Sep 2015 08:53:59 GMT

Yes when I connected my device to wall socket the red light is continue blinking...

Re: Phone is not responding

_alexdon_ — Sat, 19 Sep 2015 09:46:24 GMT

When you connect to charge, make sure to force stop it using the methods presented in my upper post.