topic Xperia M2 Update issues in XPERIA archive

Xperia M2 Update issues

Emzey01 — Wed, 15 Jul 2015 12:40:00 GMT

I have done the update via my PC and since then my phone keeps switching off and staying off. To get it to turn back on i have to hold the power button and volume up for 40 seconds.

When will there be a solution to this problem or how do i revert back to befre i did the update.

Re: Xperia M2 Update issues

Samuel1 — Wed, 15 Jul 2015 12:50:07 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Xperia M2 Update issues

Emzey01 — Wed, 15 Jul 2015 19:26:23 GMT

Thank you. I have tried what you suggested(Its annoying you have to then re-install/de-activate all your apps etc as they arent part of a backup!). I will give it a few days and see what happens.

Re: Xperia M2 Update issues

jimmygrimble — Tue, 28 Jul 2015 20:59:54 GMT

any update on this as this is exactly what happened to me but i cant request a repair or at least find out a cost factor because i cant switch the phone on to backup or save images or even find the imei to request a repair because its dead!!!! loosing faith in sony a bit now as this is the second phone to do this and all my friends laugh at me when i tell them ive got a sony!!!! i now think theyve got a point!!!!

Re: Xperia M2 Update issues

Uliwooly — Tue, 28 Jul 2015 21:09:09 GMT

@jimmygrimble

The IMEI number its on the box.

Re: Xperia M2 Update issues

jimmygrimble — Tue, 28 Jul 2015 21:17:53 GMT

i havent got the box so i cant get it and also cant switch it on to get it and most of all i wont be able to afford to pay sonys prices to fix it!!

Re: Xperia M2 Update issues

xavinux — Thu, 30 Jul 2015 15:12:46 GMT

Hi @jimmygrimble

I would suggest connect your device to a wall charger and then press and hold power & volume up for more than 10 seconds. Let it charge for 2 to 3 hours, even if it doesn't seem to be charging. Also you can try by plugging the usb cable as you hold volume down.
If nothing of these suggestions work, try to repair it via sony update service.

Best Regards.