topic Re: App -crash in XPERIA archive

App -crash

Adamus — Fri, 09 Oct 2015 06:50:07 GMT

Since I upgraded to android 5.1.1 most apps that I frequently use don't open anymore or are crashing once I open them! plus I can't view Any of my photos in the album as I am greeted with just a black screen.. Would prefer not to plug the phone into a computer as I don't have the one at the moment so was wondering if there will be another software update soon to correct this bug??

Re: App -crash

Hampus — Fri, 09 Oct 2015 08:16:18 GMT

Hi,

Could you please check so that you don't have the developer option "Use AwsomePlayer" enabled? You can find this under Settings > Developer options. If you don't see "Developer options", first go to Settings > About phone and tap the build number 7 times. Then you should see it.

Re: App -crash

Adamus — Fri, 09 Oct 2015 09:15:19 GMT

Hi thanks for the reply. I have checked the developer options and the "use awesomeplayer" is not enabled. Should it stay that way?

Re: App -crash

Hampus — Fri, 09 Oct 2015 10:21:52 GMT

No, it should not be enabled also make sure that developer is not enabled.

What you could do, is to go to Settings > Apps > The tab "All" > Find the apps that crashes > Force stop/clear cache. You could also clear data for the applications but note, this will restore the application to standard. For example, if you have a game and clear data for the app, you need to start over. (If you clear data for Album, no photos will be removed) So begin with force stop/clear cache.

Re: App -crash

Adamus — Fri, 09 Oct 2015 11:01:31 GMT

OK so everything seems to be back to normal & fully functional however I've just noticed that on the lock screen it says I have "no service" when I actually do, is there a remedy for this?

P.s. Thanks for the help in the previous answer!

Re: App -crash

Hampus — Fri, 09 Oct 2015 14:57:44 GMT

That sounds strange, have you tried to remove and insert your SIM-card again to see if same behaviour persist? Or do you have the possibility to try another SIM-card?