topic Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0) in XPERIA archive

Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

LObwegeser007 — Tue, 14 Jul 2015 11:45:26 GMT

Hey,

I have a problem... I can't update my Sony Z3 Tablet to Android Lollipop... This is really nervy! I contacted the support twice and I got twice a message back that I should wait... So 4 monthes later... NOTHING!... OKAY. I really want to update to Android L... I think I got an prototype but I don't know... I can't see the IMEI only the IDID and the serial number... This is strange... I have the WIFI edition with 32 GB... modell number --> SGP612

I hope that someone has a solution for this problem...

kind regards,

Lorenz

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Samuel1 — Tue, 14 Jul 2015 11:54:12 GMT

WiFi only devices doesn't have a IMEI number, they have IDID numbers instead. Send me a PM with your IDID number and I can check for you if the device is a prototype.

If the device is a prototype you might not get the update as these devices are not intended for end users and doesn't work the same way as retail units.

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Caiobrz — Sat, 18 Jul 2015 17:22:32 GMT

I have the exact same issue, my Z3 does not report the update, even on PC companion.

I have PURCHASED this tablet on JAPAN, but I live in BRAZIL. I have read this might be the reason, that the tablet will only update if I am in JAPAN? That is probably wrong ... I hope.

IDID:

Serial Number: CB5A23J03F

Model SGP612

Android 4.4.4

Kernel 3.4.0-perf-gd4d661a

BuildUser@BuildHost #1

Fri Sep 19 18:10:07 2014

Build Number

23.0.1.A.0.167

Software ID SGP612 R6B

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Caiobrz — Sun, 19 Jul 2015 06:30:51 GMT

Well, ok, I found out that the Japanese "thing" was a thing indeed ... only version still stuck with 4.4.4, that is very weird =x

Flashbooted to US, 5.0.2 working fine. I will never get it why specific regions can't get the update despite it working on their region (I can switch to japanese on 5.0.2 xD)

Thanks to Alexdon for making me aware that IDID's are not meant to be public

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Pyke2 — Sun, 19 Jul 2015 07:37:45 GMT

I also have a Japanese tablet that won't update to Lolipop. Same thing as above PC Companion says it's up to date as does the update center on the tablet.

So how can I update it to Lolipop?

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Caiobrz — Mon, 20 Jul 2015 14:40:16 GMT

You have to do it manually using flashboot, which is not really easy for layman to do. If you make any mistakes, you might brick your phone (ok, you won't, flashbooting again with the correct firmware would fix it, but if you can't do it right the first time, might have problem on any number of times).

Also, note that this usually voids the warranty (in this case, since you are flashbooting without rooting and using an official Sony release, I THINK it doesn't, better wait for a support member to pitch in.

I don't know if it is ok to link to tutorials to flashboot here >.> anyway I did it with mine and it works wonders. But just so you know, there is little benefit to upgrading to lollipop other than some fancy visuals. No real new feature (new features are promissed mostly on Android M, the next version) other than some tweaks to notifications and the fact Sony opted to remove their personalized top bar in favour of the new Lollipop one, which is very similar to Sony's

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Pyke2 — Mon, 20 Jul 2015 15:19:20 GMT

Thanks for replying! Was begining to think I was being ignored.

I want Lolipop as it allows you to once again move files and programs to the extention sd card. Something Google decided to take away with KitKat.

I support doesn't reply I'll PM you for the link, if that's okay?

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Pyke2 — Mon, 20 Jul 2015 19:30:14 GMT

Wow! More than 24 Hours and still nothing from support!!!!

I thought these forums were for us to speak to Sony and recieve help with specific problems. Looks like Sony's support staff have the day off or can't be bothered to check the forums. Guess they're too busy playing with their PS4s or trying out the Xperia Z4.

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Caiobrz — Mon, 20 Jul 2015 23:27:20 GMT

Well this is not a chat, it should take 2~3 business day for an official response.

Anyway, you CAN move files to any extension SD or USB drive on KitKat, just the same as with Lolipop. I did that on 4.4.4 with easy, the caveat is: it must be with one of the file navigation tools that comes bundled with the device, any other app will get a "not allowed" message (that in Lolipop too).

For most (all?) Sony devices, the app that will allow you to do that is File Commander. Not the best app for that but does the job.

Reading FROM SD/UDB can be done by any app.

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Pyke2 — Tue, 21 Jul 2015 00:04:29 GMT

Thanks Caiobrz! You've been very helpful on all counts.

Shame I can't say the same of the so called "support team".

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Caiobrz — Tue, 21 Jul 2015 19:00:21 GMT

Today (3 business day, see? lol) Support answered my E-mail on the subject and, as I expected after finding out the Japan issue, they said they "cannot help me" because the device was bought in other country and "can contain different configurations" (no, it can't, all Z3 are the same, only software and carrier changes), and thus they can't help me update my device ...

Well, they could AT LEAST tell me to flashboot, but I guess they don't want to be blamed if I do it wrong and brick my device .... Save the lords of the internet \o/

I don't blame them ... this difference between countries is pure useless burocracy and they have to protect themselves =x luckly flashbooting is so easy nowadays, specially with special xperia line flashboots around >.>

p.s.: another cool change in lollipop: the keyboard selection is on the bottom bar, no longer on the top bar, which is easier ... I switch keyboards a lot =p

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

rumanuu76 — Tue, 21 Jul 2015 19:21:55 GMT

Hi Caiobrz, how can you tell which country your device was registered? I bought mine from eBay UK and have still not received my 5.0.2 update.

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

Caiobrz — Wed, 22 Jul 2015 00:29:06 GMT

I have no idea, I knew =p

Other than Japan there are a couple other countries still on 4.4.4. Also, if your device is a prototype (IMEI or IDID starts with 00) you can't update

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

rumanuu76 — Wed, 22 Jul 2015 18:59:55 GMT

Cheers for that, at least I know it's not a prototype as the IDID starts with a 11.

It's annoying that I can't upgrade but not the end of the world I suppose.

Anyone from Sony care to help???

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

DamianD — Mon, 03 Aug 2015 16:57:38 GMT

For me the same my IDID starts with 11. I bought my SGP612 (32Gbit) Wifi Only in Switzerland where I live. There was no update from 4.4.4 to Lolipop 5.0 or 5.1. I asked several times via email support, but there is a standard answer. The rollout takes time.... Now we are 5 months behind the rollout of Lolipop. I don't believe in this standard answer, because there was no 5.0 update for SGP612, but for SGP611 (16Gbit) it was available already in April. As we know that this is a Wifi only device without any network branding the rollout should come at the first wave. In my opinion we won't see any upgrades for unknown reasons for SGP612 for Swiss devices. I also checked the database from Xperifirm and it is clear that all countries had already a 5.0 update and almost all countries have the 5.1 updates which are available on the sony server for SGP612, but not for the Switzerland device.

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

GodziFa — Thu, 06 Aug 2015 11:27:35 GMT

I've exactly the same problem as you DamianD.

My SGP612 is still running Android 4.4.4 and I can't update it through OTA or PC Companion officially. I bought it in Switzerland, where I live too.

I'm very disapointed with SONY. I was thinking to buy 5 new SONY smartphones for my company but if they don't update their devices for Swiss customer, they can keep their marchandise.

Also, when I want to register my Tablet on the "My Support" from your website, it says that my IDID is not valid! Why!?!? (It starts with 11)

I expect some explications please.

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

xavinux — Thu, 06 Aug 2015 14:58:22 GMT

Hi @DamianD @GodziFa

I suggest you check this link:

http://talk.sonymobile.com/t5/FAQ/The-software-update-collection-topic/m-p/348066#U348066

I hope can be useful.

I'm at disposal for any question.

Best Regards,

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

GodziFa — Thu, 06 Aug 2015 16:36:03 GMT

@DamianD: do you have the "S/O" next the version number of the OS in the diagnostic menu?

Have a look on my topic: http://talk.sonymobile.com/t5/Xperia-Z3-Tablet-Compact/What-does-s-o-mean/m-p/1009736#U1009736

But I'm not totaly convinced by the responses. An official response would be great.

@xavinux: I can understand that manufacturers need some delay to deploy update of an OS. But in our case, we have almost 5 months late compared to version 5.0 and now SONY released the 5.1! Even on the Swiss webpage it says that version 5.1 is available: http://support.sonymobile.com/ch-fr/xperiaz3tabletcompactwifi/software/

But we still don't have any official update...

Re: Can't update my Sony Xperia Z3 Compact Tablet to Android L (5.0)

reisal0 — Sat, 08 Aug 2015 15:57:26 GMT

Hi
Same problem with my Z3 Tablett Wifi 32 gb.
IDID 1100..,
Bought in Switzerland in february.
Send E-Mail to support...no answer.
Had a telephone conversation with someone from the help desk....no real answer...eg...standard answer... does not know when update will be sendout...
In my opinion, there is and will never be an update...
Told them my disapointment...