topic Re: Z3 dual-contacts -error message in XPERIA archive

Z3 dual-contacts -error message

emk — Tue, 14 Jul 2015 09:52:15 GMT

Unfortunately, contact has stopped.
I cleared the data and still the problem exist.

Re: Z3 dual-contacts -error message

Samuel1 — Tue, 14 Jul 2015 10:13:06 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Z3 dual-contacts -error message

Thommo — Tue, 14 Jul 2015 10:13:10 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Z3 dual-contacts -error message

emk — Fri, 28 Aug 2015 21:35:25 GMT

I actually did and I also upgraded it to 5.1.1
And still have the same problem sometimes