topic Re: Z3C problem in XPERIA archive

Z3C problem

Hegy — Tue, 11 Aug 2015 16:52:01 GMT

Hi,

2 days ago something happened with my Z3C I got stucked one day, and I could not turn it off, it was just not reacting so on the internet I have found the trick with pushing a UP volume and turn off buttom at the same time, it will three times vibrate and turn off the phone.

After I have started it, it got seriously overheated really fast, without any brithness at all, no applications turned on even with stamina option on.

Even though I left the phone locked (display off) for like an hour it was still hot as ....
From 70 % of battery it dropped to 40% in one hour or less, and I had the display turned off.

I could not start camera, neither snapchat or even ALBUM, after start of those applications it just got stucked, you have to close app and so on...

I have put it back into original state (industrial version or how is it called), and actually it did NOT help, its still the same, phone out of 100% of battery gets two the zero while im sleeping so no alarm on it (that really my day) .

IT even cracked my back glass.

Can anyone tell me what is wrong with it? I hope that they will tell me that they are not able to exchange this phone (have it for 2 months) cause of the crack.

Re: Z3C problem

Uliwooly — Tue, 11 Aug 2015 17:05:52 GMT

@Hegy

I'm sorry to hear that, it was probably an app acting up, check

settings > power management > battery > you should be able to see what has been draining the battery

as for the cracked screen, contact your local Xperia care

http://support.sonymobile.com/global-en/contactUs/

Re: Z3C problem

Hegy — Tue, 11 Aug 2015 17:10:51 GMT

Hi,

Thank you for your answer, It had deleted all the apps already, now I have put it to the original state for second time, no apps downloaded, I left it for 15 minutes (83% baterry at that time) now either the phone is stucked cannot be unlocked or even turned off, so again up volume plus the button, and then I can turn it on, there is something seriously wrong with this.

After I have turned it on again it says 81% battery so the battery holds but what the .... is wrong with this phone getting stuck all the time right now?

Re: Z3C problem

Uliwooly — Tue, 11 Aug 2015 17:24:01 GMT

@Hegy

Repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z3C problem

SophiaW — Tue, 11 Aug 2015 23:16:02 GMT

Hi Hegy, welcome to the community!

Follow @Uliwooly's advice and keep us updated. Here are some extra steps on running the repair:

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins.