topic Re: Support app crashes on my Z3 in XPERIA archive

Support app crashes on my Z3

Francis_RN — Tue, 11 Aug 2015 15:20:58 GMT

First of all i want to say sorry if i posted on the wrong area, i don't know where to post my concern. So, my support app crashes when trying to post a new thread. I tried disabling, enabling, rebooting and all except repair through pcc. Lol! Anyone knows how to fix this problem? Thank you guys. Hope you're having a good day!

Re: Support app crashes on my Z3

Uliwooly — Tue, 11 Aug 2015 15:54:18 GMT

@Francis_RN

Do you have any antivirus? does it work on safe mode?

Re: Support app crashes on my Z3

Francis_RN — Wed, 12 Aug 2015 11:14:16 GMT

Yes, i have the stock AVG protection. It is working before even if the avg is activated. Nope, it is not working on safe mode.

Re: Support app crashes on my Z3

Uliwooly — Wed, 12 Aug 2015 17:53:17 GMT

@Francis_RN

uninstall it > restart the phone > check again

Re: Support app crashes on my Z3

Francis_RN — Wed, 12 Aug 2015 21:55:12 GMT

It didn't work, still crashing

Re: Support app crashes on my Z3

Francis_RN — Wed, 12 Aug 2015 23:04:28 GMT

Oh! The app can only be disabled. I tried disable>restart>enable nothing happened. Sigh!

Re: Support app crashes on my Z3

Uliwooly — Wed, 12 Aug 2015 23:07:42 GMT

@Francis_RN

You might want to contact Sony directly

http://support.sonymobile.com/global-en/contactUs/

Re: Support app crashes on my Z3

Francis_RN — Thu, 13 Aug 2015 03:48:10 GMT

Contacting Sony is like doing nothing. Well, I have fixed the problem by resetting my phone. Problem solved. Thank you my good sir.

Re: Support app crashes on my Z3

Uliwooly — Sat, 15 Aug 2015 20:16:14 GMT

Anytime

Re: Support app crashes on my Z3

Francis_RN — Mon, 17 Aug 2015 22:43:45 GMT

New problem. Now my support app crashes when searching. Sigh!

Re: Support app crashes on my Z3

Uliwooly — Tue, 18 Aug 2015 01:17:27 GMT

@Francis_RN

Even on safe mode

Re: Support app crashes on my Z3

Francis_RN — Tue, 18 Aug 2015 03:41:16 GMT

Yes sir!

Re: Support app crashes on my Z3

Uliwooly — Wed, 19 Aug 2015 00:10:57 GMT

@Francis_RN

Perhaps @Rickard or @Johan could report this issue.

Re: Support app crashes on my Z3

Rickard — Wed, 19 Aug 2015 06:38:11 GMT

Sorry to hear that you have issues with our support app.

I can't remember hearing this issue before so it seems strange that you still have this issue after a reset.

What language have you selected in the phone, does changing language help?

Re: Support app crashes on my Z3

Francis_RN — Wed, 19 Aug 2015 08:35:40 GMT

I'm using English (Philippines). But before i posted this thread support app is working fine. I tried changing language to English (US) but app still crashes. I'm tired of resetting. Hope ypu can help me. @Rickard

Re: Support app crashes on my Z3

Francis_RN — Wed, 19 Aug 2015 08:38:50 GMT

Update: app also crashes when creating new thread..again.

Re: Support app crashes on my Z3

Rickard — Wed, 19 Aug 2015 09:05:43 GMT

Does the search still crash if you sign out in the support app?

Re: Support app crashes on my Z3

Francis_RN — Wed, 19 Aug 2015 11:29:45 GMT

Wow! It worked like a charm. I tried logging out and changing my language to English (US) and now it's not crashing.

Re: Support app crashes on my Z3

Francis_RN — Wed, 19 Aug 2015 13:01:23 GMT

Sigh! The app is crashing again. I don't know why and i'm getting crazy!

Re: Support app crashes on my Z3

Rickard — Wed, 19 Aug 2015 13:16:33 GMT

Are you logging on with an Xperia account, Google or Facebook? Could you try another login method and see if the same thing happens?

As i can't find any other reports of this i suspect there may be an issue specific for the account or language so i need some more information before i forward this for investigation.