topic Re: Xperia Z Ultra dead in XPERIA archive

Xperia Z Ultra dead

the_tbo — Thu, 08 Oct 2015 16:37:25 GMT

Hello,

i have Xperia Z Ultra which was working quite well until it ran out off battery today, it wont start, charge or connect to pc.

the only thing it do is the led turns red when connected the charger.

thanks

Re: Xperia Z Ultra dead

xavinux — Thu, 08 Oct 2015 16:40:18 GMT

Hi @the_tbo

Please, connect your device to a wall charger and then press and hold power & volume up for more than 10 seconds. Let it charge for 2 to 3 hours, even if it doesn't seem to be charging. Keep us updated

Re: Xperia Z Ultra dead

Uliwooly — Thu, 08 Oct 2015 16:41:44 GMT

@the_tbo

If that doesn't work, contact your local Xperia Care Local support

Re: Xperia Z Ultra dead

the_tbo — Thu, 08 Oct 2015 18:29:04 GMT

It just show a red led and nothing happen

Re: Xperia Z Ultra dead

the_tbo — Thu, 15 Oct 2015 23:36:55 GMT

I gave the the device to my local sony dealer and they have sent it to the maintenance they said it will take 2 to 4 weeks, I got nothing in my hands so I have to wait

Re: Xperia Z Ultra dead

Uliwooly — Fri, 16 Oct 2015 01:10:51 GMT

@the_tbo

Keep us updated

Re: Xperia Z Ultra dead

emerald0422 — Sat, 24 Oct 2015 04:09:07 GMT

My phone did exactly the same thing, I called Sony and sent it in for evaluation last week and a couple days ago got a call saying they were replacing my phone. Not sure what happened but happy to know I will be having my new phone next week.