topic Re: Z2 Black out screen during and active call in XPERIA archive

Z2 Black out screen during and active call

LeeH24 — Tue, 11 Aug 2015 12:06:51 GMT

Hi all

My Z2's screen goes black during active calls and does not come back on unless I press the on / off button.

It seems to work fine in bright sun light but not normal conditions

It does not have a screen protector so this is not the issue and I have checked all the phone settings with no luck and even tried a screen on app ;-(

Please help

Lee

Re: Z2 Black out screen during and active call

_alexdon_ — Tue, 11 Aug 2015 12:51:15 GMT

Go to settings-apps-all,scroll down to InCallUI and tick show notifications.

There might also be a problem with your sensor,if you say bright light will trigger it.

Re: Z2 Black out screen during and active call

LeeH24 — Wed, 12 Aug 2015 12:07:37 GMT

I cannot find the app InCallUI? :'(

Re: Z2 Black out screen during and active call

_alexdon_ — Wed, 12 Aug 2015 13:17:34 GMT

That is strange, have you checked the whole list?